acer aspire e 15 with windows 10 will not shut down. Screen goes blank but blue light stays on

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jfivash43
jfivash43 Member Posts: 5 New User

When I try to shut down this computer from the power option, the screen goes off but the computer does not shut off. the blue power light stays on. How to fix?

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  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    jfivash43,

     

    Have you had this issue since upgrading to Windows 10, or did it just start happening recently?

     

    If it has been happening since you upgraded to Windows 10, I'd suggest a refresh.

    If it just started happening recently, you can try a system restore to when it was working.

  • jfivash43
    jfivash43 Member Posts: 5 New User
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     I have reset my power options  to sleep only and turn off the computer with the on/off button and all is good.