Windows 10 update not completing on Acer Aspire E5-575-33BM

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kirb_wheatland
kirb_wheatland Member Posts: 1 New User
edited March 2023 in 2017 Archives

Received my new Acer Aspire today. As soon as I booted it up, it said Windows 10 needed to update, so I hit the OK button and the update started, giving the message, "Getting your update ready. Downloading Windows 10 update. Please wait" along with the percentage of the download. It went extremely slowly, only going up one percentage every few minutes. It had reached about 80% when I came to check on it and the download had started over. The update message was the same, but the download percentage was back down to 3%. It reached about 30%, then restarted again.

 

While it was downloading the first time, I hit the "Go to my desktop while my PC updates" button, customized some of the settings, and downloaded and installed Firefox. Could that have done something to mess up the update?

 

I have never owned an Acer and, being a Linux gal, am also very new to Windows. Anyone have some advice? Thanks!