Video/Audio Problems on new Aspire E15

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monalee50
monalee50 Member Posts: 2 New User

Videos online are not HD, slow and the audio breaks up on my brand new Acer Aspire E15 (Model ES1-512-C1PW). The laptop came with Intel HD Graphics. The serial number isn't even found on the Acer website. I am technologically challenged when it comes to hardware issues and so I'm not sure if this is a driver problem or something else. Any help would be greatly appreciated. Thank you!

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    monalee50,

     

    There are a lot of factors when it comes to some of the things that you are talking about. Most could be where you are watching the videos from, they may not be in HD in the first place and the upload quality could be really sub-standard to save bandwidth.

     

    If you want to send me a private message with the following information I can see about getting your system registered in our system.

     

    SNID or serial number
    Contact name
    Contact number
    Email address
    Shipping address
    Purchase date

  • monalee50
    monalee50 Member Posts: 2 New User
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    Thank you for your reply to my question. You requested I send you info on my laptop and my contact info via a private message. How do I make sure I am sending you a private message? I tried registering my laptop numerous times on the Acer website with both the SNID and the SN and every time, I receive a message that the SN or SNID can't be found.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    If you click on my name there is an option to send a private message to the user.  Smiley Happy