Unexpected Shutdowns E5-521G-632L Windows 10

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rjvdavid
rjvdavid Member Posts: 16 New User

Hi! I already experienced several unexpected shutdowns/restarts 2 days ago. My cursor would just suddenly stop, the display would turn off, then restart, No BSODs. It would just shutdown even I am just browsing the net, and even my laptop's idle. But I usually experience this unexpected shutdowns when there is a movement in my laptop (even a slight movement can cause the shutdowns). Also, I experienced this shutdowns only when I upgraded to Windows 10 a month ago. I didn't experience this shutdowns when I was still in windows 8.1. Is there a connection between the shutdowns and the upgrade or i do have a faulty hardware? And what should I do to fix these? Some of my apps are beginning to get corrupted because of this.

 

Hoping for your quick response. Smiley Very Happy

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  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    rjvdavid,

     

    If you did not experience these issues before the Windows 10 upgrade, I would suggest that you perform a disc check to see if that fixes anything, otherwise go back to 8.1 and upgrade again.

  • rjvdavid
    rjvdavid Member Posts: 16 New User
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    Hi!

     

    Thanks for your reply, but my problem was fixed now, thanks to the Microsoft Support Team whom I chatted with. They had a remote connection with my laptop and fixed it. They just updated my BIOS.