The shift key on my Acer laptop has not been securely in place since I purchased this laptop.

I purchased an Acer laptop because my friend has had one forever and it hasn't kicked the bucket yet.  I am so disappointed with the quality of the one I purchaed, however. I purchased this laptop at the begininng of September, and have had nothing but issues with it.  The shift key has popped off since the day I bought it, and I have to keep placing it back where it should be. When I use the shift key, the button moves around and often does not work.  I end up with uncapitalized letters and numbers when I intend to use a symbol.  As a student this is extremely frustrating.  Also, the screen dimming keys on the arrow buttons are in the wrong spot; the bright button is on the side that dims the brightness and vice versa.  The touchpad is also poor quality; the arrow is NEVER where I want it to be; always just beside.

I was very excited to have a new, lightweight laptop for university, but it has been nothing but a nuisance.