Problem creating backup recovery for ES1-533 Laptop ("Please Wait" Loop)

Hello,

I recently bought a laptop model Aspire ES1-533. I am following the listed steps below to create recovery backup:

• Click the Start menu.
• Click All Apps.
• Click the Acer folder, then click Acer Recovery Management.
• Click the Backup tab.
• Click Get Started to the right of Create Factory Default Backup.
• Insert a 32 GB USB drive into the system.
• Make sure there is a check in the box next to Back up system files to the recovery drive and click Next.

Upon clicking next, I am in a perpetual "Please Wait" Loop. In reviewing the Task Manager, I do not see any CPU activity dedicated to this process hence no task is accomplished.

I'd appreciate any and all help to resolve this issue.

Regards,

MS Tyagi