New Aspire E1 running windows 7 won't restart after automatic update

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SPoturica
SPoturica Member Posts: 2 New User

The computer is less than a week old and the system installed over 50 updates today, it then shut down and won't start again. Nothing happens when you hit the power button, it's like there is no power at all. I tried removing the battery as well as holding the power button down, nothing. Is there a way to reset it and is that safe to try?

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  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
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    Do you see any indicator light glowing on your computer?
    Check by plugging the AC adapter to another wall outlet.
    If you are still unable to power ON and have a unit from US or Canada, you may also live chat with an Acer technician at : Acer live chat
     
     
     

    Click the Kudos kudos-thumbs-up.pngto say “Thanks” for helping! select "Accept Solution" if your issue is resovled.

  • SPoturica
    SPoturica Member Posts: 2 New User
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    There are no lights, no signs of life. I'll try the chat, thanks!

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
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    This seems to be an hardware issue, you may contact Acer live chat or contact retailer and get a replacement.