New Acer Aspire F15-573G-52ET no sound (Linux + Windows)

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Kentor1985
Kentor1985 Member Posts: 2 New User
edited March 2023 in 2017 Archives

Hello,

I bought my laptop 2 days ago, but no sound is detected in neither Linux nor Windows.

I installed the drivers from Acer website, installed all updates and upgrades, but no difference.


Is this a common issue, and how can I solve it? Should I return my laptop to the store?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    return it to the shop

    I'm not an Acer employee.
  • Kentor1985
    Kentor1985 Member Posts: 2 New User
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    Not the answer I was going for... But I was afraid of that. After days off troubleshooting and googling I realize I Acer want a good choice anyway. Thanks.
  • Rena
    Rena Member Posts: 1 New User
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    I hope this helps someone.  After two days of trying absolutely everything to restore the audio on my internal speakers (headset worked fine), here is what fixed it:  Control Panel, Hardware & Sound, HD Audio Manager, way over on the right beside the work Analog there is a file folder.  I opened that and checked "Disable Front Panel Jack Detection".  All of a sudden the sound worked!!!  And the headset still works too!