My E1-570 laptop shows it is connected to the internet but says no connection when going on the net

Options
moreton
moreton Member Posts: 1 New User

My Acer E1-570 laptop shows it is connected to the internet but says no connection when going on the net or in outlook. I have connected it to wifi, cable and hotspot and they are all the same.

 

I get connected or connection limited; but nothing available when you try to go on the net. I have another laptop and desktop as well as various phones connected to the same system and they are working fine.

 

I have done a computer check through AVG and it is showing no errors and no viruses, but because of no internet cannot look at new drivers or anything.

 

 

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder
    Options

    First thing I would try is shut down the laptop and unplug the router, wait 10 seconds, plug in the router and then restart the laptop.

    Use one of the other computers to look for drivers and uninstall the current one in Control Panel/ Programs and features and reboot before you install a new one.