My Acer E5-571 is really slow and constantly freezing!

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frostbite
frostbite Member Posts: 1 New User

Okay, so I have had my Acer E5-571 for two years now and I never had problems with it until a few days ago, when everything suddenly froze! I could perfectly move the mouse, but I couldn't click or do anything and the icons didn't highlight (not even the start icon!). I thought that it would fix itself in a short time but after 10 minutes nothing happened, so I rebooted. 

It took some time until the Windows login screen appeared after I have turned my laptop on again. But again, it froze for about a minute. I log in, and then the screen went black, I could move and see the mouse and there was light, but nothing else. After a few minutes it dissapeared, but the screen started freezing in the same old way again every minute or so... I've tried downloading something, it takes some time to start downloading and after that it goes fine and completely normal.

 

Can anyone identify this problem?