My 2 month old ES 11 wont boot up. The blue light does come on but nothing else happens.

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classy_caz
classy_caz Member Posts: 1 New User

I dont really know much about computers but have tried to reset the internal battery via the paperclip in the button but nothing.  The battery does seem to be charging but I just get this blank screen.  To be honset, since day 1 this laptop has had problems and I kept getting the blue screen saying it needed to restart almost every 2 hours.  I then refreshed the system but now this.  It seemed to happen after I powered it on and saw a message saying that is was updating and then it went blank and is still blank now!

 

I have tried to connect it via the HDMI to my tv but the tv couldn't detect it!

 

Any ideas before I send it off?  Thanks

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