Laptop Keyboard not working after 1 month of purchase

chanjanejane
chanjanejane Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hi All,

 

I bought an acer laptop Aspire E 15 E-AZ and after a month of purchase, my laptop keyboard does not work anymore. I believe that it is not my keyboard problem as when i turn on my laptop, i press the power key button. After the laptop has turned on, the keys are not usable anymore. Kindly advise the possible solutions, thank you!

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,046 Trailblazer

    Hello,

     

    Have you tried this:

     

    1. Shut down your laptop

    2. Disconnect the AC adapter

    3. Wait few minutes

    4. Follow this procedure

    Note: The battery reset pinhole is marked with this symbol AC-BRP on the bottom of the laptop.

    France