I have an Acer Aspire E5-571-5552 with a broken screen

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bradywestwater
bradywestwater Member Posts: 1 New User

The problem started when the computer was partically disabled by an incomplete MSword update and in the process of trying to fix that, the computer screen was broken and when I hook it up to a Gateway HD Display Monitor HOMI , the Gateway screen will say Auto Processing - over the intact image from the Acer screen for about a half-second - so the connection has been made - but then the screen goes black.  And I have tried waiting, fiddling with buttons - but nothing works.  Suggestions?   And then once I do get the screen up - how do I move the files to me new computer.