I down loaded new software for my Aspire E1-572 and when I restarted my laptop it gives me a black s

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johndavis_360
johndavis_360 Member Posts: 1 New User

Hi,when i down loaded the new software for windows 10 on my Aspire E1-572 all whent well but when i restarted my laptop the screen was black ,i tried everything to solve this but no luck so please can someone assist me in this.

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  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    try this:
    at boot press ALT+F10  this will start Acer/windows recovery.

    if ALT+F10 doesn't work

    create a vanilla Windows 10 installation media from this link:
    http://go.microsoft.com/fwlink/?LinkId=691209

    once done, boot from that installation media, choose repair your pc then


    From the Recovery screen
    Click on Troubleshoot.
    Click on Advanced Options.
    Click on Startup Settings.
    Click on Restart.
    The PC will now reboot to the Startup Settings screen.
    Press 4 to Enable Safe Mode as prompted.

     

    once in Safe mode, go to Device manager, click on Display adapters, right click on your VGA and choose uninstall(tick to uninstall software too).

    reboot normally and check if black/blank screen is fixed.

    I'm not an Acer employee.