Having trouble installing my optical drive

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Grand
Grand Member Posts: 5 New User

My laptop is an Acer Aspire E-5-571-37SY.  I recently ordered an optical drive for it from the German parts supplier.  

 

I ordered and recieved the following parts: 

 

Acer Cover ODD Bezel, 42.ML9N2.001

 

Acer DVD/RW SuperMulti 9mm 8x Tray, KO.0080D.017

 

Acer Cover ODD Bracket, 33.ML9N2.003

 

However, it did not come with a screw to attach the bracket to the drive, and the bezel does not fit right.  

 

I made an imgur album describing the problem:  http://imgur.com/a/CmNyk#0

 

What should I do?

Best Answer

  • laurent_14
    laurent_14 ACE Posts: 10,067 Trailblazer
    Answer ✓
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    Hello,

     

    Have you contacted the supplier?

     

    1- The screw bracket/ODD unit is:

    86.ML9N2.003 - SCREW M 2.0D 2.5L K 5D NI NL (Unit mm: M2.0x2.5 and the head diameter 5.0)

     

    The bezel:

    To clip correctly the bezel, you have to open the tray in using a paper clip.

    Image-2.jpg

    France

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,067 Trailblazer
    Answer ✓
    Options

    Hello,

     

    Have you contacted the supplier?

     

    1- The screw bracket/ODD unit is:

    86.ML9N2.003 - SCREW M 2.0D 2.5L K 5D NI NL (Unit mm: M2.0x2.5 and the head diameter 5.0)

     

    The bezel:

    To clip correctly the bezel, you have to open the tray in using a paper clip.

    Image-2.jpg

    France
  • Grand
    Grand Member Posts: 5 New User
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    Thank you very much. 

  • Grand
    Grand Member Posts: 5 New User
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    I believe you gave me an outdated part number, as I have been unable to find that part number on amazon.com, ebay.com, google.com, or even in Acer's own part number identifier.  Could you please give me either a current part number or a more detailed description of the screw including thread pitch?  Thank you in advance.  

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    Grand,

     

    Could you send me a PM (private message) with the following information so I can see what I can do for you?

    Serial number

    Contact name
    Contact number
    Email address
    Shipping address

  • Grand
    Grand Member Posts: 5 New User
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    I'm replying here for the benefit of others in my situation: 

     

    Justin not only found the correct screw for my optical drive, he mailed me two of them at no charge to myself. They arrived quickly and they were packaged securely so they wouldn't fall out of the envelope. 

     

    Thank you very much Justin.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    Grand,

     

    Glad I could help.