E5-473G-55L5 cannot reset

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Arzlo
Arzlo Member Posts: 1 New User
edited March 2023 in 2017 Archives

I am working in government and I was issued with this laptop as my service unit, the last guy who used this didnt reset the system so theres still personal files existing on it, i wanted to reset it so that I can use it without worries, but I cant. Whenever I try to reset it, its looking for the recovery environment but it cant find it. I tried the acer reset module but it just redirect me to the windows10 reset pc module which im stuck in, what should I do to reset this laptop?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    have you tried to press Alt+F10 keys at boot?

     

    if it doesn't work, try a clean install 

    just follow these simple steps:
    download the iso file of microsoft windows 10 (x64) http://www.microsoft.com/en-us/software-download/windows10
    download Rufus, plug an USB flash drive and set Rufus as on the home page screen:
    https://rufus.akeo.ie/?locale=en_US
    click on the little disk icon on Rufus and point to the downloaded iso file
    let Rufus copy the installation files on USB flash drive

    plug the USB flash drive to your laptop, press F12 at next boot and choose the USB flash drive as bootable device (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab)
    proceed with windows 10 installation and skip the product key request
    enjoy your windows 10 installation

    I'm not an Acer employee.