Dropped laptop, keeps freezing Aspire E5-571G

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Teke
Teke Member Posts: 4 New User
edited March 2023 in 2017 Archives

Hello, i have Acer Aspire E 15 E5-571G-584G running windows 7 64-bit. Few weeks ago i had my laptop in my backpack and i fell on it. I checked if the hardware is okay and cleaned/dusted the fans, MOBO etc. After that it worked fine for the first few tries but now it keeps freezing/crashing. I tried installing windows 10 but it kept giving me BSOD with WHEA_UNCORRECTABLE_ERROR. 
Here's what i've tried:
1. Re-installing windows - didn't work
2. Formatting/cleaning hard drives - no issue found so far
3. Checked the hard drives with CrystalDiskInfo - no issue on hard drives
4. Checked the CPU and other stats with Speedfan and Speccy - few temp higher when i play games

5. Ran Windows Memory Diagnostic tool - no error was found 

Any other ideas and solutions to fix the issue or at least detect which hardware is failing..

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,164 Trailblazer
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    Hi,

    Have you taken out the memory sticks and reinserted?

  • Teke
    Teke Member Posts: 4 New User
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    I have just did that, now i'm using it. So far nothing bad happened. I will keep you updated.

  • brummyfan2
    brummyfan2 ACE Posts: 28,164 Trailblazer
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    Hi,

    Glad to hear that, should be fine I guessSmiley Very Happy

  • Teke
    Teke Member Posts: 4 New User
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    Sadly it did not work. Everything is back to normal again. I also found out that the laptop is crashing/freezing when i tilt or press it. Usually when i give enough pressure on the keyboard it freezes.

  • Trukntigger
    Trukntigger Member Posts: 256 Mr. Fixit WiFi Icon
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    Check wifi module is in tight. Drop could have jarred it and normally under keyboard area.

  • Teke
    Teke Member Posts: 4 New User
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    I have checked the wifi module, and it's tight. But i've just came across an odd issue. When i press "R" key on my keyboard (only R) the laptop crash/freezes. Not when gently pressed, when pressed with a little pressure. Is that a problem with my keyboard or my Motherboard?

  • Trukntigger
    Trukntigger Member Posts: 256 Mr. Fixit WiFi Icon
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    try an external usb keyboard to be sure. Then, open up, check area under the "r" key, look for pressure point or screw or something shorting out. Most likely a physical mechanical issue. keyboard itself should not crash computer. would just act wierd like not trigger or double tap or input incorrect.