Communication problem with external monitor

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hgraham843
hgraham843 Member Posts: 7 New User

When viewing video or tv content on the internet via our tv using hdmi, after some time the screen goes black, a few moments later the sound goes off, then the laptop restarts. This doesn't happen if I watch content that has been downloaded to the laptop then played through the tv. The error message that appears in event viewer is as follows:-

Log Name: System Source: Microsoft-Windows-DistributedCOM Date: 16/09/2016 16:53:11 Event ID: 10016 Task Category: None Level: Error Keywords: Classic User: ACER_LAPTOP\Hilary Computer: Acer_laptop Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {C2F03A33-21F5-47FA-B4BB-156362A2F239} and APPID {316CDED5-E4AE-4B15-9113-7055D84DCC97} to the user Acer_laptop\Hilary SID (S-1-5-21-862588424-839220286-1550613147-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742). This security permission can be modified using the Component Services administrative tool. Event Xml: 10016 0 2 0 0 0x8080000000000000 22079 System Acer_laptop machine-default Local Activation {C2F03A33-21F5-47FA-B4BB-156362A2F239} {316CDED5-E4AE-4B15-9113-7055D84DCC97} Acer_laptop Hilary S-1-5-21-862588424-839220286-1550613147-1001 LocalHost (Using LRPC) Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewy S-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742

Can anyone tell me what is causing this and how I might fix it? Thanks.

Best Answer

  • hgraham843
    hgraham843 Member Posts: 7 New User
    Answer ✓
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    Thought I'd let you know that by chance I happened to find the following fix on Microsoft Community website.

     

    The issue could be related to Display drivers then please try the steps provided to uninstall the Display Adapterfrom Device Manager, uninstall the device drivers from program list and then download the latest drivers from the manufacturer's website.

     

    Step 1:

    Uninstall the Device from Device Manager

    • Open Device Manager
    • Expand the Display Adapter section.
    • Find the Display card Driver.
    • Right click Display card Driver and select Uninstall.
    • Select the check box delete the driver software for this device.
    • Reboot the computer after uninstall process has finished.

     

    Step 2:

    Uninstall the Device Drivers from Program List in Control Panel

    • Click on start, select Control Panel
    • Now click on Programs and select Programs and Features.
    • Find the Display card Driver.
    • Right click Display card Driver and select Uninstall.
    • Reboot the computer after the uninstall process has finished.

    I tried it and it seems to have worked so far. Fingers crossed!

     

    Thanks for your advice. Maybe this will add to the knowledge base for future questions.

     

    H

Answers

  • hgraham843
    hgraham843 Member Posts: 7 New User
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    Tried that but it didn't work I'm afraid. I'm happy to get rid of Cortana though. I find it extremely irritating. So thanks for that. Any more ideas?

    Regards,

    H

  • philetus
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    Did yur laptop come with Win 10, you upgraded to Win 10 or it i a clean install of Win 10?

    Now that Cortana is off, what does the event log say?

  • hgraham843
    hgraham843 Member Posts: 7 New User
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    I upgraded to Windows 10 from (i think) Windows 8.

    The error message now reads as follows:-

     

    Log Name: System
    Source: Microsoft-Windows-DistributedCOM
    Date: 19/09/2016 20:33:09
    Event ID: 10016
    Task Category: None
    Level: Error
    Keywords: Classic
    User: ACER_LAPTOP\Hilary
    Computer: Acer_laptop
    Description:
    The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
    and APPID
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
    to the user Acer_laptop\Hilary SID (S-1-5-21-862588424-839220286-1550613147-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742). This security permission can be modified using the Component Services administrative tool.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10016</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-09-19T19:33:09.339774000Z" />
    <EventRecordID>22680</EventRecordID>
    <Correlation />
    <Execution ProcessID="988" ThreadID="1572" />
    <Channel>System</Channel>
    <Computer>Acer_laptop</Computer>
    <Security UserID="S-1-5-21-862588424-839220286-1550613147-1001" />
    </System>
    <EventData>
    <Data Name="param1">machine-default</Data>
    <Data Name="param2">Local</Data>
    <Data Name="param3">Activation</Data>
    <Data Name="param4">{C2F03A33-21F5-47FA-B4BB-156362A2F239}</Data>
    <Data Name="param5">{316CDED5-E4AE-4B15-9113-7055D84DCC97}</Data>
    <Data Name="param6">Acer_laptop</Data>
    <Data Name="param7">Hilary</Data>
    <Data Name="param8">S-1-5-21-862588424-839220286-1550613147-1001</Data>
    <Data Name="param9">LocalHost (Using LRPC)</Data>
    <Data Name="param10">Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewy</Data>
    <Data Name="param11">S-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742</Data>
    </EventData>
    </Event>

     

    At around the same time this error shows in the event viewer. I don't know whether it sheds any light.

     

    Log Name: Application
    Source: Application Error
    Date: 19/09/2016 20:27:24
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Acer_laptop
    Description:
    Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
    Faulting module name: dwmcore.dll, version: 10.0.10586.589, time stamp: 0x57cf943e
    Exception code: 0xc0000005
    Fault offset: 0x0000000000128453
    Faulting process ID: 0x1284
    Faulting application start time: 0x01d212abd87d30ac
    Faulting application path: C:\WINDOWS\system32\dwm.exe
    Faulting module path: C:\WINDOWS\system32\dwmcore.dll
    Report ID: 19f9b429-2e1a-496f-8f80-80d681198d65
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-09-19T19:27:24.405852000Z" />
    <EventRecordID>17773</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Acer_laptop</Computer>
    <Security />
    </System>
    <EventData>
    <Data>dwm.exe</Data>
    <Data>10.0.10586.0</Data>
    <Data>5632d756</Data>
    <Data>dwmcore.dll</Data>
    <Data>10.0.10586.589</Data>
    <Data>57cf943e</Data>
    <Data>c0000005</Data>
    <Data>0000000000128453</Data>
    <Data>1284</Data>
    <Data>01d212abd87d30ac</Data>
    <Data>C:\WINDOWS\system32\dwm.exe</Data>
    <Data>C:\WINDOWS\system32\dwmcore.dll</Data>
    <Data>19f9b429-2e1a-496f-8f80-80d681198d65</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

     

    Thanks.

    H

  • philetus
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    For the first one, I don't know if this will fix your's, but worth a try.

    https://social.msdn.microsoft.com/Forums/windowsserver/en-US/4e85a1ed-3acd-4cf1-9dfa-913c1f3bf9a5/the-machinedefault-permission-settings-do-not-grant-local-activation-permission-for-the-com-server?forum=winserver2008appcompatabilityandcertification

     

    To run regedit as Admin, in Windows search type regedit, then right click on it and choose Run as Administrator.

     

    The second one is the Windows Manager. See if the first fixes the second.

  • hgraham843
    hgraham843 Member Posts: 7 New User
    Options

    Sorry. That didn't work. The screen went black after about a minute. Error message in event viewer now reads:-

    Log Name: Application
    Source: Application Error
    Date: 21/09/2016 17:53:30
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Acer_laptop
    Description:
    Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
    Faulting module name: dwmcore.dll, version: 10.0.10586.589, time stamp: 0x57cf943e
    Exception code: 0xc0000005
    Fault offset: 0x0000000000128453
    Faulting process ID: 0x2290
    Faulting application start time: 0x01d21384cbb28d7d
    Faulting application path: C:\WINDOWS\System32\dwm.exe
    Faulting module path: C:\WINDOWS\System32\dwmcore.dll
    Report ID: f769a798-3b4b-4810-90e0-53cafff26dd2
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-09-21T16:53:30.551414500Z" />
    <EventRecordID>18070</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Acer_laptop</Computer>
    <Security />
    </System>
    <EventData>
    <Data>dwm.exe</Data>
    <Data>10.0.10586.0</Data>
    <Data>5632d756</Data>
    <Data>dwmcore.dll</Data>
    <Data>10.0.10586.589</Data>
    <Data>57cf943e</Data>
    <Data>c0000005</Data>
    <Data>0000000000128453</Data>
    <Data>2290</Data>
    <Data>01d21384cbb28d7d</Data>
    <Data>C:\WINDOWS\System32\dwm.exe</Data>
    <Data>C:\WINDOWS\System32\dwmcore.dll</Data>
    <Data>f769a798-3b4b-4810-90e0-53cafff26dd2</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

     

    Do you think I would be better advised to wipe everything and start the system again from scratch? I'm getting pretty fed up with this. But thanks for trying. I'll be grateful for any further help received.

    H

  • philetus
    Options

    Yes. Hold ALT + F10 at start and see if Recovery starts.

  • hgraham843
    hgraham843 Member Posts: 7 New User
    Answer ✓
    Options

    Thought I'd let you know that by chance I happened to find the following fix on Microsoft Community website.

     

    The issue could be related to Display drivers then please try the steps provided to uninstall the Display Adapterfrom Device Manager, uninstall the device drivers from program list and then download the latest drivers from the manufacturer's website.

     

    Step 1:

    Uninstall the Device from Device Manager

    • Open Device Manager
    • Expand the Display Adapter section.
    • Find the Display card Driver.
    • Right click Display card Driver and select Uninstall.
    • Select the check box delete the driver software for this device.
    • Reboot the computer after uninstall process has finished.

     

    Step 2:

    Uninstall the Device Drivers from Program List in Control Panel

    • Click on start, select Control Panel
    • Now click on Programs and select Programs and Features.
    • Find the Display card Driver.
    • Right click Display card Driver and select Uninstall.
    • Reboot the computer after the uninstall process has finished.

    I tried it and it seems to have worked so far. Fingers crossed!

     

    Thanks for your advice. Maybe this will add to the knowledge base for future questions.

     

    H

  • philetus
    Options

    I wouldn't have thought just updating the display driver would fix all the things you had showing up in the event log. Good going.

  • hgraham843
    hgraham843 Member Posts: 7 New User
    Options

    You were right, it didn't fix the problem properly. It was fine for a couple of days and then exactly the same thing happened again. Back to square one!!! Unless you can advise me differently all I can think of now is to get an external hard drive to back up all of my pics and documents then completely wipe the hard drive and restore to factory defaults. It seems a bit of a drastic solution though.

    H