Aspire E5-575G

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cmhaney
cmhaney Member Posts: 1 New User

I recently bought an Aspire E5-575G-55KK. After installing some downloaded software, I thought that I might have gotten a virus that antivirus and antimalware software wasn't completely getting rid of. As I hadn't done much work on it and didn't have any files not backed up added to the computer, I tried restoring it to factory settings.

 

Now, when I try to power on the laptop, it goes to the Acer screen (first screen), but will not go to Windows. Attempting to restore to factory settings again fails. How can I resolve this issue?

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