Aspire E11 won't power on

FreeJAC · March 2015

Hi,

I have an Aspire E11 11" fanless with an internal battery that won't turn on. I tried holding the power but for over a minute. It's plugged in and charging (battery LED is red) I tried it after 30min, 60min and 90 min with the same results. I have pulled the mouse dongle out and the SD card.

Is there any tricks for this little guy to get it to turn on when things are messed up and you can't pull the battery?

I am hoping by morning it will have a full charge and to try again.

Thx.

Sharanji · March 2015

Press and hold the power button for 10 seconds. The system should shut down. Disconnect the AC adapter. Gently insert a paperclip in the battery reset hole on the bottom side of your ultrabook. Reconnect the AC adapter power the system back on to resume normal use.

Click the Kudos to say “Thanks” for helping! select "Accept Solution" if your issue is resovled.

GuruAid-CS · March 2015

As it is not possible to remove the battery, you can refer to the following link for troubleshooting options:
http://acer.custhelp.com/app/answers/detail/a_id/4/~/what-can-i-do-if-my-computer-does-not-power-on%3F

Hope this will help you.

FreeJAC · March 2015

Hi,

Thanks for the help, and the links. Unfortunately neither seem to be helping in this instance. The battery is showing fully charged but the laptop still won't power on. I followed the instructions exactly to reset the battery but no dice. I also tried a different power cable as I have 3 of these laptops and a different power outlet. No Dice! Smiley Sad Looks like I may have to contact support unless someone else knows another trick?

What can I expect from Support?

Thanks.

vvprad · March 2015

Hi..

As per the details you have provided, it seems to be an issue with the hardware (probably the motherboard). You may either contact Acer support team or place a repair order for the laptop

FreeJAC · March 2015

Yep! Done and shipped yesterday. Hopefully it won't be too long.

vivbarker · March 2017

Hey, thanks! I am a computer-dummy. That little video at acer community walks you thro starting at simplest connection problems, & mine turned out to be very simple: the 3-prong-to-2-prong connector to my extension cord had gone bad.

CliffordClyde · April 2017

Hi I have Acer aspire E11 in first the laptop won't open but it connect to ac charger I put a paper clip in the bottom hole of the loptop the when I connect the charger the red light won't open then the laptop won't open hope you help me...