Aspire E11 recovery and factory reset problems

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Sigh
Sigh Member Posts: 1 New User
edited March 2023 in 2017 Archives

I've been trying to factory reset my laptop with both the Acer Recovery Management and a Factory Default Backup USB but every time I use either one a blue screen pops up saying my PC needs to be repaired and with the error NETIO.SYS 0xc00000098.

 

Is there anything I can do to fix this? or do I need to send it to a repair place?