Acer e5 572g 840m bluescreen

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Epag
Epag Member Posts: 15 Troubleshooter

I am the owner of two acer e5-572g with same characteristics. One is manufactured about 2 months later and the second seems like an updated version because the motherboard is not structured in exactly the same way.

 

I used the updated model on windows 7 no problem. But on the older version when i try to run 840m graphics card i get bluescreen when using the same HDD between the two laptops or when installing a fresh copy of w7. I have no problem on windows 8. Why would i get that issue on w7 and only on one of the two laptops?

 

Seems like having difficulty between switching graphics cars.

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    are you able to post the BSOD error?

     

    ora can you run whocrashed and check what's crashing?

    http://www.resplendence.com/whocrashed

    I'm not an Acer employee.
  • Epag
    Epag Member Posts: 15 Troubleshooter
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    This is what whocrashed says

     

    On Sat 25/4/2015 1:24:37 μμ GMT your computer crashed
    crash dump file: C:\Windows\Minidump\042515-19375-01.dmp
    This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x1583EC)
    Bugcheck code: 0x116 (0xFFFFFA8009C704E0, 0xFFFFF8800F2383EC, 0x0, 0x2)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 345.05
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 345.05
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 345.05 , NVIDIA Corporation).
    Google query: NVIDIA Corporation VIDEO_TDR_ERROR

  • alicepattinson
    alicepattinson Member Posts: 160 Troubleshooter
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    I've experience this before and when I troubleshooted it it shows that HDD or SSD has the problem.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    i would update the nVidia drivers a new version is available 350.12 

    http://www.geforce.com/drivers

     

    then check again if BSOD appers, if so....can be a specific issue on that laptop.

    I'm not an Acer employee.
  • Epag
    Epag Member Posts: 15 Troubleshooter
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    Updated bios from 1.02 to 1.03. Issue seems resolved.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Good to hear it. Smiley Happy

    I'm not an Acer employee.