Acer E5-574-543R does not wake up from sleep.

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kulkris
kulkris Member Posts: 2 New User
edited August 2023 in 2018 Archives

I have an Acer E5-574-543R running the latest version of Windows 10 64bit with the latest drivers from the website. My problem is that if the laptop goes to sleep or even have the screen turn off I can not wake the system up. I tried pressing buttons, closing and opening the lid but nothing happens. I know the system is running because the indicator light is on, and I head the fan spinning. The only solution for this is to hard restart the machine (long press the power button until it shuts down and restart)

 

This problem started with the first major Windows 10 update (Anniversary update) before that I had no problems now I am on the Creators update and it is still broken. 

 

Does anyone have a solution for this please? I had a similar issue on a desk PC before, I solved that with a fresh install of the Intel Management Engine Interface driver but that does not seems to be available for this laptop.

 

Let me know if you need any more information, many thanks.

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