Acer Aspire E14 laptop battery 100% charged. But turn off when remove AC power

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anurabw
anurabw Member Posts: 2 New User

Hi,

 

I have Acer Aspire E14 laptop. It is bought arround one year ago. The Battery shows 100% charged and If I remove AC power, the Laptop will turn off imediately. I tried followings and still issue is there.

 

  1. Remove Battery and ON the laptop with AC power and again connect the battery. But issue wasnt rectified. 
  2. There is no internal Battery reset button in this E14 laptop
  3. Bios updated to latest available version(v1.21). But issue wasnt rectified. 
  4. Removed Drivers in th laptop and reinstall. But issue wasnt rectified. 

 

I got battery report (before Bios update) and its summery as follows. Please help me to resolve this without buying a new battery

 

COMPUTER NAME

ACER

SYSTEM PRODUCT NAME

Acer Aspire E5-471

BIOS

V1.15 08/13/2014

OS BUILD

9600.16384.amd64fre.winblue_rtm.130821-1623

PLATFORM ROLE

Mobile

CONNECTED STANDBY

Not supported

REPORT TIME

2016-02-2221:19:21

 

Installed batteries

Information about each currently installed battery

 

BATTERY 1

NAME

AL14A32

MANUFACTURER

SANYO

SERIAL NUMBER

38145

CHEMISTRY

LION

DESIGN CAPACITY

55,944 mWh

FULL CHARGE CAPACITY

53,624 mWh

CYCLE COUNT

-

Recent usage

Power states over the last 3 days

START TIME

STATE

SOURCE

CAPACITY REMAINING

2016-02-2207:05:09

Active

AC

100 %

53,624 mWh

07:05:09

Suspended

 

100 %

53,624 mWh

07:05:44

Active

AC

100 %

53,624 mWh

10:18:59

Suspended

 

100 %

53,624 mWh

10:22:21

Active

AC

100 %

53,624 mWh

11:17:44

Suspended

 

100 %

53,624 mWh

13:20:11

Active

AC

100 %

53,624 mWh

15:28:00

Suspended

 

100 %

53,624 mWh

15:50:19

Active

AC

100 %

53,624 mWh

17:04:43

Suspended

 

100 %

53,624 mWh

17:23:07

Active

AC

100 %

53,624 mWh

18:33:59

Suspended

 

100 %

53,624 mWh

18:37:38

Active

AC

100 %

53,624 mWh

19:33:00

Suspended

 

100 %

53,624 mWh

20:51:52

Active

AC

100 %

53,624 mWh

21:19:00

Report generated

AC

100 %

53,624 mWh

Battery usage

Battery drains over the last 3 days

START TIME

STATE

DURATION

ENERGY DRAINED

-

-

-

-

-

Usage history

History of system usage on AC and battery

 

BATTERY DURATION

 

AC DURATION

PERIOD

ACTIVE

CONNECTED STANDBY

 

ACTIVE

CONNECTED STANDBY

 

2016-01-18 - 2016-01-25

17:21:48

-

 

9:34:14

-

 

2016-01-25 - 2016-02-01

9:58:22

-

 

3:02:29

-

 

2016-02-01 - 2016-02-08

7:35:41

-

 

6:25:21

-

 

2016-02-08 - 2016-02-15

9:58:23

-

 

13:26:47

-

 

2016-02-16

-

-

 

0:09:53

-

 

2016-02-17

-

-

 

6:42:25

-

 

2016-02-18

-

-

 

1:03:38

-

 

2016-02-19

-

-

 

1:13:27

-

 

2016-02-20

-

-

 

8:57:37

-

 

2016-02-21

-

-

 

2:49:44

-

 

Battery capacity history

Charge capacity history of the system's batteries

PERIOD

FULL CHARGE CAPACITY

DESIGN CAPACITY

2016-01-04 - 2016-01-11

52,742 mWh

55,944 mWh

2016-01-11 - 2016-01-18

52,599 mWh

55,944 mWh

2016-01-18 - 2016-01-25

52,559 mWh

55,944 mWh

2016-01-25 - 2016-02-01

52,559 mWh

55,944 mWh

2016-02-01 - 2016-02-08

52,483 mWh

55,944 mWh

2016-02-08 - 2016-02-15

53,101 mWh

55,944 mWh

2016-02-16

53,624 mWh

55,944 mWh

2016-02-17

53,624 mWh

55,944 mWh

2016-02-18

53,624 mWh

55,944 mWh

2016-02-19

53,624 mWh

55,944 mWh

2016-02-20

53,624 mWh

55,944 mWh

2016-02-21

53,624 mWh

55,944 mWh

Battery life estimates

Battery life estimates based on observed drains

 

AT FULL CHARGE

 

AT DESIGN CAPACITY

PERIOD

ACTIVE

CONNECTED STANDBY

 

ACTIVE

CONNECTED STANDBY

2015-02-09 - 2015-02-16

6:16:02

-

 

6:28:59

-

2016-01-25 - 2016-02-01

6:47:33

-

 

7:13:48

-

2016-02-01 - 2016-02-08

5:51:32

-

 

6:14:43

-

2016-02-08 - 2016-02-15

6:16:46

-

 

6:36:56

-

2016-02-16

-

-

 

-

-

2016-02-17

-

-

 

-

-

2016-02-18

-

-

 

-

-

2016-02-19

-

-

 

-

-

2016-02-20

-

-

 

-

-

2016-02-21

-

-

 

-

-

Current estimate of battery life based on all observed drains since OS install

Since OS install

6:53:00

-

 

7:10:52

-

 

 

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder
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    It would be nice if you could find someone or a shop with a E-14 that could see if the battery works in theirs,or another battery to try, but it is probably bad. You can have a dead cell and have it still report a full charge, but fail when it is without the power cord.

  • anurabw
    anurabw Member Posts: 2 New User
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    I checked with another E14 battery from my friend and It worked. Local agent said I need to replace the battery and its cost is 1/4 of the total unit price. This acer battery dead within 12 months and my previous HP laptop battery worked 4 years without problem.

     

    Not recomending Acer for anyone.