ASPIRE ES15 - Will not load anything once password entered

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Brooks1Brooks2
Brooks1Brooks2 Member Posts: 1 New User
edited March 2023 in 2017 Archives

Anyone have any ideas on what to do to fix this? I log in and enter password, then i have a blank black screen and unable to do anything. Thanks.  

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    try this:
    at boot press ALT+F10 or after entering your password to login, keep pressing Shift key, this will start Acer/windows recovery.
    From the Recovery screen
    Click on Troubleshoot.
    Click on Advanced Options.
    Click on Startup Settings.
    Click on Restart.
    The PC will now reboot to the Startup Settings screen.
    Press 4 to Enable Safe Mode as prompted.

     

    once in Safe mode, go to Device manager, click on Display adapters, right click on your VGA and choose uninstall(tick to uninstall software too).

    reboot normally and check if black/blank screen is fixed.

    I'm not an Acer employee.