2 day old aspire ES15 stuck on restore

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chilli_kitty56
chilli_kitty56 Member Posts: 2 New User
edited March 2023 in 2017 Archives
Hi I bought my laptop 2 days ago (tuesday 18th july) and last night it updated. This morning when I tried to turn it on it tried to update again and failed. It then got stuck on a reboot loop after trying to undo it's changes several times. I put it into recovery mode to do a repair. This failed, I tried 3 times. I then decided to do a system restore as there isn't anything on the laptop yet worth worrying about. It's now stuck on 16% . If this fails what should I try next.
I have windows 10
The laptop is an aspire ES15 ES1-523-61BB

Answers

  • doughjohn
    doughjohn Member Posts: 353 Mr. Fixit WiFi Icon
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    Hi

     

    I would try and remove the battery whilst it is connected to the main supply and then switch off at the wall.  Press and hold the start button for 30 seconds.  Then switch back on at the wall and see if it will decide to break out of the loop.

     

    I would download all the drivers and software etc from somewhere like here  (relative to your locale and not mine)...https://www.acer.com/ac/en/GB/content/support-product/6885?b=1 and store them safely, along with any A/Virus etc.

     

    Downlaod and create an install media from here...https://www.microsoft.com/en-gb/software-download/windows10 and use that.

     

    BUT that is what I would try, not necessarily what you should do.