Desktops & All-In-Ones

[boldive]

Hello, On my Aspire ME600 under Windows 8.1 x64 USB3 doesn't work at all. Nothing is detected. USB2 works fine. Device manager says: USB xHCI Compliant Host Controller cannot start (Code10) I have installed the latest Acer chipset drivers. Microsoft Windows 8.1 did system update. As I understood Intel doesn't support xHCI controller under Windows 8.1 Microsoft has no clear solution how to fix, I could't find enithing ruther than update system with the latest driver. Any ideas from where to start? Thanks

[Acer-Ryan]

I am sorry to hear that your USB 3.0 port is not working after you updates to Windows 8.1. I assume from your post that the port worked prior under Windows 8?

I will see if we have any updated drivers for this model as I am only seeing the VGA driver for Windows 8.1 on our support site. However, if we do have an available driver the only suggestion would be to reinstall the factory load so you will have access to your USB 3.0 ports.

Please check back as I hope to have an answer about the Windows 8.1 drivers soon.

[boldive]

Thank you for reply. I did not check USB3 functionality under Windows8.0 I have got new HDD and did clean Windows 8.0 install. After that tons of update including Windows 8.1 Where I can get a copy/download "Factoty Load"? The original HDD is dead. Thanks

[kennyboy]

I'm seeing a similar issue on my Aspire V3-551 laptop.  The usb 3 port worked in the past, but a few weeks ago it died.  Device Manager showed a xHCI Compliant Host lacked a driver.  After messing around, it now just says a Universal System Bus (USB) Controller says there are no compatible drivers with an error code 28. 

Help please!?!