Tema
A customer posted his solution here: http://community.acer.com/t5/Notebooks-Netbooks/Re
I'm asking our software team for help, but I've seen a couple people with this issue. I'm not sure, but it sounds like the partitions have been renamed or moved, and now the recovery process does not have enough room to complete the recovery on a specific parition.
Once I know more information I'll post and create content for others.
Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.A couple more questions for you.
Can you tell me why you decided to recover your system? Were you getting error messages?
How did you try recovering the system? Did you use recovery disks or did you use the recovery partition on the system itself?
Finally, if you used recovery disks, did you make them or did you order them from us?
Thanks,
Cory
Lets work in your original thread: http://community.acer.com/t5/Notebooks-Netbooks/Re
Hopefully someone can provide better instructions, but we brought units in to be reviewed. Unfortunately, something has changed on the system that is outside of Acer's control. That's why we're recommending to remove the partitions. On the unit's and recovery media we've tested. The recovery media always works on known-good units. The recovery media, regardless of if it's our master image, customer created media, or the recovery partition always fails on on the Office 2010 for the unit's we brought in with these symptoms. The harddrive was good on the customer units, so that tells me something has been changed. This is a proper fix, just one that requires a bit more know how than pop a disk in and go.
@larrykn, do you have a BIOS or HDD password on your system? Also, can you specify what system you have?
United States