Desktops & All-In-Ones

[nessiemon]

After I upgraded my Revo Rl70 to Windows 8 the supplied Remote Control does not work with either Windows Media Center or XBMC. Not response to any button press at all. LED on remote flashes, but that is all. I have tried installing the eHome device, but no luck. Changed the remote batteries also.

Help needed.

[Acer-Tommy]

I'm not seeing anything indicating the remote should no longer work under Windows 8.

All of the drivers we have available for the system are posted on our Drivers site.

Do you have any hardware in Device Manager with an exclamation point or red x on it?

[nessiemon]

I presume this is the eHome device. However, there are no device errors in the Device Manager.

No drivers shown for Win 8 64 bit on Drivers site.

Any other suggestions to troubleshoot are welcomed.

[Acer-Tommy]

I show 5 different TV tuners and a VGA driver for Windows 8 64-bit for upgrades on the US Drivers site.

You presume that what is "the eHome device" ?

[stavross]

I have also upgraded from Windows 7 (Home Premium) to Windows 8 Pro, and have exactly the same problem.

I have uninstalled the eHome driver, removed the usb ir, rebooted, replaced the usb ir, but the remote is still not working.

I have an Acer Revo RL70, which came bundled with wireless mouse, keyboard and remote.

[russieb]

Same problem here.  Appears as if this is a common problem.  Was there any resolution?

If not, in response to your questions Acer-Tommy, hopefully I can answer.

1.) 

---

Acer-Tommy wrote:

I'm not seeing anything indicating the remote should no longer work under Windows 8.

All of the drivers we have available for the system are posted on our Drivers site.

Do you have any hardware in Device Manager with an exclamation point or red x on it?

---

No, there are no devices that display an exclamation point or red x.

2.) 

---

Acer-Tommy wrote:

I show 5 different TV tuners and a VGA driver for Windows 8 64-bit for upgrades on the US Drivers site.

You presume that what is "the eHome device" ?

---

I can see the Windows 8 drivers available, none appear to be applicable to this particular problem.

I presume nessiemon is referring to the "Microsoft eHome infrared transceiver" that can be found in the device manager. I also presume this is the device that is the issue.

Stavross seems to have tried all the obvious things with no luck.

What else could be the issue?

Help much appreciated!  No having a remote for our main TV is extremely frustrating!

[russieb]

While awaiting a response, I have done some more digging.  As discussed, there are no suitable drivers for any Infrared device on the Acer drivers web page for RL70 running Windows 8.

There are however, IR drivers for the RL70 running windows 7, which I presume are already "running" and don't work.  Crucially, there are drivers for the RL80 running windows 8.

Can someone from Acer please advise as to which driver we should be using?  Thanks.

[russieb]

While waiting for some form of response, I decided to try myself.

Thinking the driver for the Infrared device was the problem I pressed ahead.  Currently installed are:

FIR

ITE

FIR Driver

5.1.0.8

6.6 MB

2012/01/06

I tried upgrading the driver to that was listed fro the RL80, but are supposedly designed(?) for Windows 8.

FIR

ITE

FIR Driver

5.2.0000.0

6.7 MB

2012/11/12

Unfortunately made no difference.  I still have a brand new machine with a remote control that doesn't work.

Any assistance please?

[russieb]

I didn't mention the device in the Device Manager is the 

ITECIR Infrared Receiver (SIO2)

It can be found in the Human Interfaces Devices section along with the Micrososft eHome Infrared Transceiver device.

Can anyone help?  Acer-Tommy?  There must be people reading this thread, it has over 300 views!

[russieb]

There doesn't seem to be any problems with the same Infrared hardware running on the RL80 in Windows 8.  This can't be a difficult issue to solve.

The RL70 is supposed to be fully supported by Acer under Windows 8, so someone must know the answer.

Come on Acer!