Desktops & All-In-Ones

[techabca]

I am helping a friend re-install Windows Vista on a AM1641-E1712A desktop PC. When we put the disc in the drive it boots up to install and then says

"A required CD/DVD driver device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now."

After doing some research I just thought it needed the device drivers for the SATA Controller or Motherboard. The problem is I cannot find the drivers for the M1641 anywhere on the ACER site. I downloaded the closest one I could find, the driver for the M1640 but it didn't work.

1) Does anyone know how to get by this error on the model

2) Does anyone know where I get the drivers for this model on the Acer site?

[laurent_14]

Hello techabca,

1- Are you trying to reinstall Windows Vista on a new blank disk?

2- Have you burn the eRecovey DVD in "Default factory"?

[techabca]

I had to purchase the discs for her after the fact as the ones she had would not work. Did one was the vista disk and disk 2 was the drivers/software disc.

[laurent_14]

Well, you confirm me:

- This is not a new blank disk

- You have the DVD of Acer for this model.

- Read the user guide of eRecovery Management V2.5

For information:

DVD1 is eRecovery Management

DVD2 is Default Factory (windows, drivers, sofwares etc)

[laurent_14]

You can see this french video (Acer channel) which explain the procedure:

How to restore system with eRecovery DVD

Don't worry, see only the picture!

I'll try  to find this video in english.

[techabca]

The factory disks that came with the computer do not appear to be working. They spin up for a second and then quit.

I had to purchase new disks for this computer and as mentioned

DISC 1 is the O/S

DISC 2 is the drivers

I cannot even find this model on the Acer.ca or Acer.com site.

PS: I am a 15+ computer tech, so feel free to offer any suggestion as I am pulling  my hair out.

[laurent_14]

Hello,

Desktop Acer Aspire M1641 (Windows Vista 32 or 64, Seven 32 or 64):

Indeed, this model does not exist on the Canadian (FRA or ENG) or American site.

Strange!

By cons, you will find it on the UK site:

Drivers and Manuals : Desktop - Aspire - M1641

1- In France, the DVD included with the computer are blanks. The user must burn them.

2- If I understand correctly, you bought it in Canada. Maybe the desktop was imported.

3- In which country did you buy the latest DVD?

4- In the video, they show the procedure for Win7 (3 DVD). The first is eRecovery management.

    I wonder if you have the correct version of windows ... incomplete.

5- Have you tried restoring the system from the hidden partition (ALT+F10)? The default password is 6 zeros.