Desktops & All-In-Ones

[Keith932]

I just received a New Acer T3-600 UR33

I attempted to install 3 different PCIE video graphics cards NVIDIA GT-210, then a GT-610 and a Older Radeon 512mb Card all with the same results of No Video. I checked the Bios could not locate or even see a option to set the Primary Graphics to the PCIEx16 slot on the mother board.  Any Ideas on whats wrong ???

[Acer-Tommy]

There are a couple of things to look at. 

First, the cards you are using should work, based on their spec, but it's not something that I can guarantee.

It should detect the add-on card and automatically switch to it, instead of the onboard graphics.

Are you connecting the monitor to the add-on card instead of the mainboard video outputs?

Is it the same monitor that you normally have connected to the T3-600?

Have you attempted to use a different monitor?

Have you left it connected to the mainboard video output to see if it displays there?

[Keith932]

Hi Kudos thanks for getting back to me,  Yes I have tried all of what you mentioned for me to try and I did, If I leave the video monitor connected to the main board at boot up post I do not hear the acknowleged beep from the the computer when powered on.  But however when I shut it back down move the connector to the External video graphics card, Turn the computer back on I then get the acknowledged beep from the computer at post....This is the same case with 2 different monitors...  Very strange

[Acer-Tommy]

Can you please get for me the version of BIOS that is presently on the system?

[Keith932]

hi Kudos, Sorry for the late repaly I had to leave town on a trip, Oh ok, I back stepped some of my test and this is what I came up with. Disreguard in what I said about the Beeps on Bootup and post the Beeps are there,  no matter which video port I use with the external graphics card or the On board video.  I am running the latest BIOS P11-B0

Moving the card in and out with no video caused a Windows Crash that I had to do a complete restore and reload of the operating system. So at this point seeing what happened I have come to the conclusion that this mother board can not auto sense a external graphics card.  My question is would it be the best option to return this to the repair center

in Texas ??  and is this something they would be able to repair this problem or is this the nature of the beast because of the Bios not allowing external graphics cards. ?      Could they possibly load a different Bios that would work, Sounds like a million questions I know but just curious.  Thanks again.

Keith

[Acer-Tommy]

They can certainly test to see if there is a problem with the mainboard.

It should work with another video card.

The service center does have access to all of the BIOS revisions, but would likely load only the latest, as it should have all fixes, enhancements, or improvements from the previous versions.

I do not believe that it is a BIOS issue.

[Keith932]

Thanks Acer Tommy I will be sending it to them, I have a RGA Case number assigned from the service center to ship it off to them. I will let you know on here on what they find.  Keith

[Keith932]

Hi ACER Tommy The computer just came back from the repair center, this is what they found and it had me stumped.

They installed a ACER Grahics card SKU Part number VG.PCU63.001 and it worked fine they tested the system no faults found.  The AT3-600-UR33 system board will only accept external graphics cards in the PCIEx16 slot that only meet ACER specs. A little late in th day but I was not able tonight to find out more about this Graphics card but how ever online support did get me some contact phone numbers to the ACER store to purchase this  and a company named Skyline up in Wisconsin.

www.skyline-eng.com   So I guess this tells me that the AT3-600-UR33 will only accept ACER graphics cards ??

If you happen to find out a different card that meets the so called mystery ACER specs let us know out here.

Keith932

[Acer-Tommy · Accepted solution]

Here is a list of cards that I show are available with the AT3-600 series (varies by model):

P/N	Description
DA.63511.001	nVidia GT635 DDRIII ATX 2GB 64bit UEFI DVI HDMI 89D386-Z470A6
DA.84711.002	AMD HD8470 DDRIII 2GB ATX PCI-Ex16 UEFI DVI-I HDMI 288-BE145-X03A8
VG.PCU62.501	288-AN214-X10A8 Nvidia GT625 2GB 64bits sDDR3 UEFI VGA DVI-I HDMI ATX
VG.PCU64.001	299-5N249-X01A8 Nvidia GT640 4GB GDDR3 UEFI DVI-I HDMI ATX
VG.PCU73.501	288-AE153-X01A8 AMD HD7350 1GB DDR3 64bit UEFI VGA + DVI-I + HDMI ATX
VG.PCU84.701	288-BE145-X03A8 AMD HD8470 2GB sDDR3 64bit UEFI DVI-I + HDMI ATX
VG.PCU85.701	299-1E248-X00A8 AMD HD8570 2GB DDR3 128bit UEFI DVI-I + HDMI ATX

[Keith932 · Accepted solution]

Thanks Acer Tommy,  I am sure your information helped others with the same issues.

Keith932