Desktops & All-In-Ones

[Alliciat]

Sorry, but I'm really not sure what you want me to do? Where would I find HDMI? What is HDMI?  I assume the HD part is High def.

Under device manager I show:

If this is not what you mean, can you please tell me what I am looking for and where? Thank you

[suniljp]

Sorry about that I wilm be more clear. I have attached the picture of the steps you have to perform.

You have to click on  " Digital Output Device which is listed under playback tab in sound option ".

Then right click you will get a menu with options . From the menu options select Show disable devices.

List the options after you have selected " Show disable devices " 

If you need more help please feel free to post back.

[Alliciat]

Ok, post 6 page 1, shows my playback screen after doing what you said in post 5. So I don't see any Digital output device to right click on   Sorry. I'm trying lol. And where did you post the picture you mentioned in last post? Thank you for your patience.

[suniljp]

We will go for the simplest method. Please uninstall the audio driver from control panel program and feature option. Restart the computer then go to acer website dowload the audio driver and install it(if you already have the driver downloaded install it). Then restart the computer. See if sound works. 

[Alliciat]

Under Programs and Features, the only High definition audio I see is Realtek's High definition Audio driver. No other is showing anywhere on that list.

Is that the one I'm to uninstall? I do have the Realtek driver downloaded and saved in a folder from previously.

If there is another HDAD you are thinking about, it's not listed in programs and features that I can see. Would a list of what i see there be helpful? Maybe it's a name I just do not know. 

Thanks again.

[suniljp]

Yes, you are right uninstall Realtek's High definition Audio driver.

Restart the computer.

Install the realtek driver.

Restart the computer.

Check if you get the sound.

[Alliciat]

Ok. I did the uninstall of realtek. Rebooted computer. Computer did a driver install on it's own upon reboot.

Not sure if that's what you wanted to have happen. Sadly still no sound though. I did see it claims the speakers are not plugged it. I checked yet again, they are indeed plugged in. And since I did the same with a new set of speakers and still had sound, I do not think it's speakers that are the issue.

So here's a new ss of Sound:

Also I went to device manager afterwards, and this is what that now shows:

and the three device details:

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Earlier you mentioned about downloading drivers from Acer? Should I do this, and if so, do I need to uninstall anything first, or delete, and also, what drivers would I be looking for? Thanks again for your patience. I've been trying to get my sound back since March 8th .

[suniljp]

Do not worry. I am sure we will solve the issue.

Visit realtec website and download the realtec high definition sound driver for windows vista.

Make sure the speaker is connected to the green audio jack.

Let me know the model of the computer too.

Thanks for the screen shots

[Alliciat]

I sure hope we can fix this. I won't be able to do much more again until Sunday. I'll get back on it then. I am going to do a fresh download of realtek driver, incase the one I have is no good for whatever reason. Will post once I get to tackle this on Sunday. Thanks.

[suniljp]

Best of luck. Have a great week end.