Desktops & All-In-Ones

[jjvision]

and before that when I tried to restore to factory settings the screen comes up for the restoration a message appears and wont allow me to continue..NAPP_KM:NAPP8.EXE application error. This all began when my desktop icons had become explorer linked and every time I tried to open any of the programs a pop up window appeared asking if I wanted to run, save or run and save and when I chose any option it kept taking me back into that window again.. But I could though get to the programs if I need to open a document etc.. but no other way. So I thought I would restore the computer through the restoration are and beforehand I saved all of my data - photos, music videos documents and made a list of all the software that I would need to reload. So here I am with no idea what I can do next? I would appreciate any information or advice as to what I can do. NOTE: My avast security alerted me to a trojan virus threat a week before this all started, I assumed that as always it would have contained it in the quarantine area. So not sure if this is linked to the problem.

[GuruAid-CS]

It looks like the eRecovery program has failed, possibly due to a corrupt disk sector where the program is on the disk. Check the Disk for scratches and smudges. Clean the shiny surface of the disk with a piece of soft cloth and continue the installation. If that fails then you'll have to buy recovery disks, because the eRecovery is not available as a download (due to the enormous variations between PC's).

You can refer to this link for further information:
http://community.acer.com/t5/Notebooks-Netbooks/Acer-eRecovery-quot-NAPP-KM-NAPP2-exe-Application-Er...

GuruAid

[edited to comply with guidelines]

[jjvision]

Thank you GuruAid-CS - I wasn't trying to perform the recover from a disk.. just from the boot up etc..

But I will buy the recovery disks for sure.. and assume that they are available through the Acer Store? If not do you know where I can buy them?

I am just so glad I backed up all my bits and pieces and am learning as I go along. I am so glad I found this excellent community.. many thanks again - Cheers

[GuruAid-CS]

Yes, the eRecovery disk is available on the Acer Store.

You can buy the disk from the following link:
http://store.acer.com/

Click on the link above and select your location. Then click on the eRecovery link. It'll take you to a page where you'll need to put in your Serial number and then follow the on-screen instructions.

GuruAid