Desktops & All-In-Ones

[Armexc]

hello,  

My AT3-600-UR33 is having trouble recovering the Windows 8 operating system. I enact the recovery and it gets to about 85% then the machines reboots.

Can someone help?

[finlux]

Hi Armexc

If you've tried this a few times, and it always re-starts at 85%, then the recovery partition has an issue, it could point to a underlying hard drive fault. If you've made recovery disks/USB then try to boot & install Windows from that.

If you haven't made any or if this method fails too, then contact Acer support for your region. Discuss the problem with them - they will replace the hard drive if deemed faulty - providing you're still covered by warranty.

Post back, and let us know how you get on!

[Armexc]

Well I called Acer and walked through the situation with them. It took about 20 min to complete the discussion with them. At the end, I was able to order the recovery/restore DVD for about $20 bucks. Which I thought was fair.

Also my machine got registered for warranty repairs, which if you haven't done so, register your computer as soon as you can. The situation went well considering how the process is.

I get my recovery cd/dvd within 10 days. So I don't mind waiting.

[finlux]

Great news, also good advice to get your machine registered!

[chriskv]

Acer's website says to use a thumb drive to make an image of recovery file and that a DVD can not be used.  Your post leads me to think that a DVD could be used.  Has anyone used a DVD for the OS recovery file, and if so how do you do it?

[finlux]

Hi chriskv!

Not all recovery methods use a disk, especially if it is Windows 8. They tend to use a USB memory stick (16GB). As far as I'm aware, if your PC is set up for USB recovery, you cannot change it to disk.

[chriskv]

The 16GB thumb drives are a lot more expensive than a DVD.  I thought these newer computers could boot from just about anything?

[finlux]

You're right on both counts!

Newer computers CAN bought from anything, it is just the eRecovery program is designed to be saved and booted to USB memory sticks.

Perhaps Acer should have offered the user a choice? 

[chriskv]

In a previous post here, Acer offers to sell a $20 recovery disk.  Question I have is can't we make one ourselves, and if so can you give specific directions how to do so.

[finlux]

The problem is, that newer PC's do not use recovery disks, only USB memory sticks. If your model is like that, Acer will send you a USB stick and not disks! It applies to the eRecovery management version 5.0 and higher.

If your version of the eRecovery program is written to copy to a memory stick, then that's all it will do. I am not aware of an option to change it!

There is information here on how to make a recovery USB if you need it...