Computer turns off, but doesn't stop drawing power

Unless you buy a computer every year, Acer will charge you, ontop of your long distance charge if you have tech issues.

I have a AM3920-E4002u, I got it back in 2011, and has been working just fine till now. Recently it has been doing as the title says: "Computer turns off, but doesn't stop drawing power". I found a board where another user found the issue was that he was booting onto a clone HDD instead of a Factory HDD, but I don't speak spanish, so I don't know what a clone HDD or Factory HDD is... If anyone knows how to fix that, that's the issue. My issue acording to the spanish speaking dude is that I need to have it boot off the Factory HDD instead.

Accepted answers

All comments

Sharanji

Factoy HDD is the hard disk that is the orginal hard disk shipped from factroy.

Clone HDD is the second hard disk that you use to clone the orginal hard disk.

Disk cloning is the process of copying the contents of one computer hard disk to another disk or to an "image" file.

This issue is not related to using a factory HDD or Clone HDD.

You may check this issue by performing a power drain.

Turn off computer and unplug power cord.

Disconnect everything except monitor, mouse and keyboard.

Press power button and hold for 10 to 15 seconds.

Plug power cord back into computer and press power button.

Check front panel LEDs (lights) on bezel (front face) or optical drives and listen for power supply fan.

If LEDs are on or power supply fan starts spinning, watch for boot screen on monitor.

If computer begins to start, turn it off.

Reconnect any external devices.

Press the power button and make sure the computer starts.

Click the Kudos to say “Thanks” for helping! select "Accept Solution" if your issue is resovled.

notforme

Okay, did that. And it is still sucking power.

JordanB

How much power is it using? "Sucking power" is a humerous, colorful expression, but it doesn't give any meaningful information.

http://www.howtogeek.com/181780/why-your-desktop-pc-draws-power-even-when-you-shut-down-or-hibernate/

notforme

I am not sure. I do not pay for the electricity so I dont know how much, but after powering down, my fan, keyboard (back lit) mouse, monitor, webcam, speakers and of couse, power indicator all remain on.
There is also no sound difference between being on, and off.

JordanB

Try chkdsk:

http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/

I assume you have an updated antivirus program on your computer.

You can also try a clean boot.

https://support.microsoft.com/en-us/kb/929135/

notforme

Right now it is 12a, but that looks like something. Later today I will try that. Till then night.

notforme

Nothing. The computer is still sucking. I am able to stop it from sucking by pressing and holding the power button for 5 seconds.

Also, here is my Dx Diagnostic if this is of any use. I can't put in this, so I will in the post below.

notforme

Operating System: Windows 10 Pro Insider Preview 64-bit (10.0, Build 10074) (10074.fbl_impressive_cxe.150425-1755)
System Manufacturer: Acer
System Model: Aspire M3920
BIOS: P01-A3
Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
Memory: 4096MB RAM
Available OS Memory: 4078MB RAM
Page File: 3327MB used, 2158MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters:
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling:
Microsoft Graphics Hybrid:
DxDiag Version: 10.00.10074.0000 64bit Unicode
Display Devices
Card name: NVIDIA GeForce GTS 450
Manufacturer: NVIDIA
Chip type: GeForce GTS 450
DAC type: Integrated RAMDAC
Device Type: Full Device
Display Memory: 3010 MB
Dedicated Memory: 971 MB
Shared Memory: 2039 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Acer A221HQL (HDMI)
Monitor Model: Acer A221HQL
Monitor Id: ACR01B3
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.4725 (English)
Driver Version: 9.18.13.4725
DDI Version: 11.2
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 4/10/2015 18:37:16, 17250776 bytes
WHQL Logo'd: Yes
Device Identifier: {D7B71E3E-5105-11CF-1F68-89711CC2C435}
Vendor ID: 0x10DE
Device ID: 0x1245
SubSys ID: 0x518419DA
Revision ID: 0x00A1
Driver Strong Name: oem11.inf:0f066de3772521cb Smiley Frustrated ection004:9.18.13.4725 Smiley Tongue ci\ven_10de&dev_1245
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Card name: NVIDIA GeForce GTS 450
Manufacturer: NVIDIA
Chip type: GeForce GTS 450
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1245&SUBSYS_518419DA&REV_A1
Display Memory: 3010 MB
Dedicated Memory: 971 MB
Shared Memory: 2039 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SM2333T
Monitor Id: SAM0736
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.4725 (English)
Driver Version: 9.18.13.4725
DDI Version: 11.2
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Hybrid Graphics GPU:
Driver Attributes: Final Retail
Driver Date/Size: 4/10/2015 18:37:16, 17250776 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5105-11CF-1F68-89711CC2C435}
Vendor ID: 0x10DE
Device ID: 0x1245
SubSys ID: 0x518419DA
Revision ID: 0x00A1
Driver Strong Name: oem11.inf:0f066de3772521cb Smiley Frustrated ection004:9.18.13.4725 Smiley Tongue ci\ven_10de&dev_1245
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Description: Speakers (G510s Gaming Keyboard)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_046D&PID_C22E&REV_1172&MI_02
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 10.00.10074.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/24/2015 21:11:51, 131072 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (XSplitStreamAudioRenderer)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: *XSplitDummy
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: xspltspk.sys
Driver Version: 1.00.0000.0002 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 7/2/2014 20:49:08, 26200 bytes
Other Files:
Driver Provider: SplitmediaLabs
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek HDMI Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10258100&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7458 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/5/2015 15:51:35, 4423000 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
Description: Microphone (Logitech USB Microphone)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 10.00.10074.0000 (English)
Driver Attributes: Final Retail
Date and Size: 4/24/2015 21:11:51, 131072 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Desktop Microphone (2- HD-5000 - Microsoft LifeCam.)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: USBAUDIO.sys
Driver Version: 10.00.10074.0000 (English)
Driver Attributes: Final Retail
Date and Size: 4/24/2015 21:11:51, 131072 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Microphone (G510s Gaming Keyboard)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: USBAUDIO.sys
Driver Version: 10.00.10074.0000 (English)
Driver Attributes: Final Retail
Date and Size: 4/24/2015 21:11:51, 131072 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Video Capture Devices
Number of Devices: 1
FriendlyName: Microsoft LifeCam HD-5000
Location:
SymbolicLink: \\?\usb#vid_045e&pid_076d&mi_00#7&bfdce4&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Manufacturer: Microsoft
HardwareID: USB\VID_045E&PID_076D&REV_0105&MI_00,USB\VID_045E&PID_076D&MI_00
DriverDesc: Microsoft LifeCam HD-5000
DriverProvider: Microsoft
DriverVersion: 4.25.531.0
DriverDateEnglish: 1/26/2015 00:00:00
DriverDateLocalized: 1/26/2015 12:00:00 AM
Service: usbvideo
Class: Image
DevNodeStatus: 180200A[DN_DRIVER_LOADEDDN_STARTEDDN_DISABLEABLEDN_NT_ENUMERATORDN_NT_DRIVER]
ContainerId: {93242DC3-EFD4-11E4-8045-F80F4114BFA8}
ProblemCode:
BusReportedDeviceDesc: Microsoft® LifeCam HD-5000
Parent: USB\VID_045E&PID_076D\6&2b750d8f&0&3
DriverProblemDesc:
UpperFilters: LcUvcUpper
LowerFilters:
Stack: \Driver\ksthunk,\Driver\LcUvcUpper,\Driver\usbvideo,\Driver\usbccgp
ContainerCategory: Imaging.Webcam
DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID:
Vendor/Product ID:
FF Driver:
Device Name: Keyboard
Attached: 1
Controller ID:
Vendor/Product ID:
FF Driver:
Device Name: G510s Gaming Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC22E
FF Driver:
Device Name: G510s Gaming Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC22E
FF Driver:
Device Name: Controller (XBOX 360 For Windows)
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x028E
FF Driver:
Poll w/ Interrupt: No
USB Devices
+ USB Root Hub
Vendor/Product ID: 0x8086, 0x1C2D
Matching Device ID: USB\ROOT_HUB20
Service: usbhub
Driver: usbhub.sys, 4/24/2015 21:12:30, 495592 bytes
Driver: usbd.sys, 4/24/2015 21:12:30, 29160 bytes
Generic USB Hub
Vendor/Product ID: 0x8087, 0x0024
Location: Port_#0001.Hub_#0001
Matching Device ID: USB\Class_09
Service: usbhub
Driver: usbhub.sys, 4/24/2015 21:12:30, 495592 bytes
Driver: usbd.sys, 4/24/2015 21:12:30, 29160 bytes
USB Composite Device
Vendor/Product ID: 0x046D, 0xC22E
Location: Port_#0004.Hub_#0003
Matching Device ID: USB\COMPOSITE
Service: usbccgp
Driver: usbccgp.sys, 4/24/2015 21:12:30, 158696 bytes
USB Input Device
Vendor/Product ID: 0x046D, 0xC22E
Location: 0000.001a.0000.001.004.000.000.000.000
Matching Device ID: USB\Class_03&SubClass_01
Service: HidUsb
Driver: hidusb.sys, 4/24/2015 21:12:25, 37376 bytes
Driver: hidclass.sys, 4/24/2015 21:12:25, 134144 bytes
Driver: hidparse.sys, 4/24/2015 21:12:25, 35840 bytes
HID Keyboard Device
Vendor/Product ID: 0x046D, 0xC22E
Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
Service: kbdhid
Driver: kbdhid.sys, 4/24/2015 21:12:28, 36352 bytes
Driver: kbdclass.sys, 4/24/2015 21:12:28, 60904 bytes
USB Input Device
Vendor/Product ID: 0x093A, 0x2510
Location: Port_#0002.Hub_#0003
Matching Device ID: USB\Class_03&SubClass_01
Service: HidUsb
Driver: hidusb.sys, 4/24/2015 21:12:25, 37376 bytes
Driver: hidclass.sys, 4/24/2015 21:12:25, 134144 bytes
Driver: hidparse.sys, 4/24/2015 21:12:25, 35840 bytes
HID-compliant mouse
Vendor/Product ID: 0x093A, 0x2510
Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
Service: mouhid
Driver: mouhid.sys, 4/24/2015 21:12:29, 31744 bytes
Driver: mouclass.sys, 4/24/2015 21:12:29, 53224 bytes
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\HardwareMFT]
EnableDecoders = 0
EnableEncoders = 1
EnableVideoProcessors = 1
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
Fault bucket 91714217853, type 5
Event Name: CFGSUP64
Cab Id: 0
Problem signature:
P1: WerFault.exe
P2: 10.0.10074.1
P3: 553c5ae8
P4: ntdll.dll
P5: 10.0.10074.0
P6: 553ace18
P7: 000000000008b1a0
P8: c0000409
P9: 000000000000001f
Fault bucket , type 0
Event Name: CFGSUP64
Response:
Cab Id: 0
Problem signature:
P1: WerFault.exe
P2: 10.0.10074.1
P3: 553c5ae8
P4: ntdll.dll
P5: 10.0.10074.0
P6: 553ace18
P7: 000000000008b1a0
P8: c0000409
P9: 000000000000001f
Fault bucket 91712382882, type 5
Event Name: CFGSUP
Cab Id: 0
Problem signature:
P1: IEXPLORE.EXE
P2: 11.0.10074.0
P3: 553ac728
P4: ntdll.dll
P5: 10.0.10074.0
P6: 553ac461
P7: 000528e0
P8: c0000409
P9: 0000001f
Fault bucket 91712382791, type 5
Event Name: CFGSUP64
Response:
Cab Id: 0
Problem signature:
P1: IEXPLORE.EXE
P2: 11.0.10074.0
P3: 553ad334
P4: ntdll.dll
P5: 10.0.10074.0
P6: 553ace18
P7: 000000000004c950
P8: c0000409
P9: 000000000000001f
Fault bucket 74148058792, type 1
Event Name: APPCRASH
Response:
Cab Id: 0
Problem signature:
P1: MAPLESTORY.EXE
P2: 8.161.2.0
P3: 553f13e8
P4: MAPLESTORY.EXE
P5: 8.161.2.0
P6: 553f13e8
P7: c0000005
P8: 0126243b
Fault bucket , type 0
Event Name: APPCRASH
Response:
Cab Id: 0
Problem signature:
P1: MAPLESTORY.EXE
P2: 8.161.2.0
P3: 553f13e8
P4: MAPLESTORY.EXE
P5: 8.161.2.0
P6: 553f13e8
P7: c0000005
P8: 0126243b
WER6 :
Fault bucket 94728932425, type 5
Event Name: RADAR_PRE_LEAK_64
Event Name: AppHangB1
Response:
Cab Id: 0
Problem signature:
P1: raidcall.exe
P2: 1.0.13004.105
P3: 54daf0e5
P4: 9d19
P5: 134217728
Fault bucket 91714217853, type 5
Event Name: CFGSUP64
Response:
Cab Id: 0
Problem signature:
P1: werfault.exe
P2: 10.0.10074.1
P3: 553c5ae8
P4: ntdll.dll
P5: 10.0.10074.0
P6: 553ace18
P7: 000000000008b1a0
P8: c0000409
P9: 000000000000001f
Fault bucket 90862430341, type 5
Event Name: PnPRequestAdditionalSoftware
Response:
Cab Id: 0
Problem signature:
P1: x64
P2: USB\VID_046D&PID_C22D&REV_1172&MI_01
P3: 10.0.0.0
P4: 0409
P5: input.inf
P6: *

notforme

this has been dumbed down due to 2,000 limit.

JordanB

Windows 10 technical preview? That probably explains it.

Try disabling windows fast startup. Or use the operating system that came with your computer. Smiley Wink

http://winaero.com/blog/how-to-disable-or-enable-fast-startup-in-windows-8-1/

JordanB

disable windows fast startup.

Windows 10 technical preview? Use the operating system that came with your computer.

JordanB

http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html

notforme

Not upgrading can cause issues with viruses. I dought windows 10 is the issue, asno other user has reported it. As for your solution, still nothing. Is thereba way to work around the blockage that is my 1 year warranty? I dont want to pay for tech support.

JordanB

Huh? Windows 10 Technical Preview is for advanced users. At this time, it's not an upgrade. It hasn't been released to the general public yet. It should be installed by advanced users that are looking to provide feedback to Microsoft. There's lots of WARNINGS on the download page that advise you not to download or use Windows 10 Technical Preview unless you're an advanced user.

So unless you have a backup of your original operating system that came with the computer, you'll need to call Acer and get your original system disks that came with your computer. I'm not sure how much they cost. Of course, I'm making an assumption that you wiped out your recovery partition when you installed Windows 10 Technical Preview.

Don't install Windows 10 until it's been released to the General Public.

If you don't have the money at this time to buy your system disks from Acer, I guess you could try to install Windows 10 Technical Preview again....the latest release.

http://www.computerworld.com/article/2910469/keep-windows-10-preview-up-to-date-or-face-a-dead-pc.html

JordanB

Here's the recovery support page (for U.S.). If you're not in U.S. , you'll probably want to choose your country.

http://store.acer.com/store/aceramer/en_US/eRecovery