Tema

Responder
Contributing Member
Love-Hate-Tech
Envios: 17
Solução aceita

Cannot connect to Internet after upgrading to Windows 7 64bit Aspire M5100

I upgraded from Vista Home Premium 32 bit, to Windows 7 Home Premium 64 bit. I have a Marvell yukon 88E8056 PCI-E Gigabit Ethernet Controller. I've tried updating the driver, but that still didn't solve the problem. I am able to connect via a usb wireless adapter. 

 

I saw that someone else had this problem with a M3100 and the solved the problem by replacing the Ethernet card. I am hoping that I don't have to do that since I upgraded to Windows 7 using an OEM version. From what I understand you cannot change out any hardware after installing the OEM version.

 

When I ran the Windows 7 upgrade advisor there were to compatiblity issues: 1) the Ethernet card, 2) the display adapter.

 

It said to go to the device manufacturer website and download latest driver. I thought that is what I did, but it still didn't work. I don't have any "exclamation points" in device manager. Everything says it is working properly.

 

Maybe I am not dowloading the correct driver. Should I just go to the driver and update driver instead of picking one myself and downloading it?

 

If I do end up installing a new Ethernet card will it work?

 

Any suggestions?

Leader
laurent_14
Envios: 856

Re: Cannot connect to Internet after upgrading to Windows 7 64bit Aspire M5100

[ Editado ]

Hello Love-Hate-Tech,

 

Have you checked if the ethernet controller is activated in win7?

Otherwise you uninstall the current driver and you install the driver 11.45.3.3 (red) of Marvell website

 

3/27/12Windows Setup Installer (32- and 64-bit) for Yukon Controllers11.45.4.3
1/20/12Windows 7 & Server 2008 R2 x64 (64-bit)11.45.3.3
5/14/10Network Control Utility for Aggregation and VLANs in x86 & x64 XP, Server 2003, Vista, Server 200811.12.6.3

 

ACE Pioneer
Alan-London
Envios: 703

Re: Cannot connect to Internet after upgrading to Windows 7 64bit Aspire M5100

It doesn't appear that Acer released your model with Win7. Consequently, no driver is available from Acer.
Try this Win7 driver for the 88E8056 from the Marvell site:

 

http://www.marvell.com/support/downloads/driverSearchResults.do;jsessionid=ZVhyTLLZGTZ7cjMn6BhZvkDyP...

 

There is no restriction to changing your network card should you need to.
Windows checks the following hardware for changes:

 

Display Adapter
SCSI Adapter
IDE Adapter
Network Adapter (including the MAC Address)
RAM Amount
Processor Type and Serial Number
Hard Drive Device and Volume Serial Number
Optical Drive


I'm not sure of the weighting assigned to each item now but it works on a 'tot-up' system (which, if memory serves, will reset over time). I suspect that a motherboard change would flag a need to reactivate (which Microsoft may or may not allow) but something like RAM would not. Changing multiple low weighted items at the same time may also take you 'over the top' and flag accordingly. I also run OEM Win7 (I was the system builder) and have made numerous changes without issue.

 

Contributing Member
Love-Hate-Tech
Envios: 17

Re: Cannot connect to Internet after upgrading to Windows 7 64bit Aspire M5100

laurent_14

 

I am unable to try ANY new driver. When I try to update the driver I get the message that says Windows has determined the driver software for your device is up to date.

 

I have the drivers on a flash drive, but it will not accept them.

 

Any ideas?

 

 

Contributing Member
Love-Hate-Tech
Envios: 17

Re: Cannot connect to Internet after upgrading to Windows 7 64bit Aspire M5100

Alan-London

 

I am unable to try ANY new driver. When I try to update the driver I get the message that says Windows has determined the driver software for your device is up to date.

 

I have the drivers on a flash drive, but it will not accept them.

 

Any ideas?

 

I am wondering if the reason I am getting that message is because Marvell Yukon 88E8056 does not support Windows 7 like you mentioned earlier. 

 

If so, then my next question is how do I know which Network Adapter will work? Should I just break down and buy a usb wireless adapter?

 

I am not real computer savy. I can add RAM. I looked inside expecting to see a card with an ethernet port on it, but what I see is a metal box that the ethernet cable plugs into. The card has a regular phone line jack plug.

 

Thanks so much for your help. 

 

I love technology, but I hate technology! :smileyhappy:

ACE Pioneer
Alan-London
Envios: 703

Re: Cannot connect to Internet after upgrading to Windows 7 64bit Aspire M5100

[ Editado ]

No, I'm not saying the 88E8056 does not support Win7! It does. I'm saying the reason Acer have not provided a driver is because they haven't released the M5100 with Win7.

 

I suspect you are 'asking' Win7 to update the driver which is resulting in 'driver is up to date'. Does the driver from Marvell that you downloaded not have an installer or setup.exe?

If not, right click the driver in device manager and select 'update driver software...' then select 'Browse...'.
Select 'Let me pick from a list...' and then click 'Have Disk...'. From the 'Install from Disk' window, click 'Brose...'.

Navigate to the new driver location and search for the .inf file.

 

Your card should have an RJ45 socket, not a 'regular phone line jack plug'.

 

Contributing Member
Love-Hate-Tech
Envios: 17

Re: Cannot connect to Internet after upgrading to Windows 7 64bit Aspire M5100

Alan-London

 

Okay, I was finally able to get the 11.45.4.3 installed. It didn't work. :smileysad:

 

Do you have any other suggestions? Here are a couple of pictures so you can see what I am talking about.

 

IMG_0329.JPG

 

The card on the bottom with the wire coming out has a regular phone plug on it. The metal box above it to the left is the ethernet plug.

ACE Pioneer
Alan-London
Envios: 703

Re: Cannot connect to Internet after upgrading to Windows 7 64bit Aspire M5100

[ Editado ]

The phone line is connected to your 56K modem. Not too much use these days!


I don't have any docs for the M5100 so I've had a wander on the net and it doesn't look promising.

 

Unfortunately, your 88E8056 Ethernet is integrated (which may explain why the Marvell Win7 driver won't

work). All I've managed to find are failed attempts to get this working. Just for the hell of it, I would try the

Vista 64bit - you never know your luck but I suspect if someone had tried and was successful I would have found it.

 

Your best option may be to simply buy a cheap PCI Ethernet card (with Win7 drivers of course) and disable the Marvell

hardware in device manager.

 

Contributing Member
Love-Hate-Tech
Envios: 17

Re: Cannot connect to Internet after upgrading to Windows 7 64bit Aspire M5100

Alan-London

 

I will do that and report back.

 

Thanks for your help.

ACE Pioneer
Alan-London
Envios: 703

Re: Cannot connect to Internet after upgrading to Windows 7 64bit Aspire M5100

Ok. In retrospect, I should have asked what the result of the successful installation was. You know, did it install but report that it had a problem etc.

 

One further thought. If you do elect to buy a card, you may wish to check your BIOS. It is common to be able to disable the LAN card there. If the option is present, it will at least remove the device form device manager and make things a little tidier.

 

Bem Vindos

Não é um membro?   Registrar
Ajuda
Idioma:
Usuário Destacado

Convidamos todos os usuários da Comunidade a dar Kudos para nosso amigo Lucas2014. Contamos com sua colaboração. Sua participação tem sido de grande ajuda aos nossos outros usuários da Comunidade Lucas2014.

Contributor

Você sabia?

Acer Community também está disponível nos seguintes idiomas: