Desktops & All-In-Ones

[nosey1]

Hi Ryan

Thank you for your reply.

I understand that you do not ship this model with windows 7, however one of your resellers ships this model with Freedos as an operating system and they supply a bios update and drivers for Windows 7 so purchasers can install windows 7 if they wish.

Are you saying that the configuration sold by ebuyer (with windows 7 bios update & drivers) is not authorised by you and therefore you don't support it?

A reseller sourced sourced drivers and a BIOS update independently of a manufacturer?  Really?

There are a lot of us in the same boat.  Suggesting that people should just learn Windows 8 is as you did in an earlier post is an idealistic solution that does not work in the real world.  A few of us have given examples in this thread. 

Windows 7 is not an obsolete operating system like XP.  It is supported by Microsoft so it is a resonable option for clients to choose for their own reasons if they wish. 

You claim it is unsupported on that hardware which I would normally accept and move on

EXCEPT THAT ONE OF YOUR RESELLERS IS SUPPLYING THE SAME MODEL WITH SUPPORT FOR WINDOWS 7

And I know from extensive communication with people over this issue, windows 7 runs well with their bios update and drivers.

If I could download the bios update and drivers from ebuyer I would not worry you, but their link is broken and because I am not their client they have no reason to fix it for me.

My point is that if those drivers originated from Acer then they should be available on the Acer support site and we should not have to rely on a reseller for support

If they didn't originate from Acer... well...

So please Ryan, I respectfully ask you to address the the questions in my last post.

Thankyou

PS  If those drivers are supplied to ebuyer under an exclusive license, or if you have some agreement with Microsoft not to support windows 7, or if there is some other commercial reason for this nonsense please tell us.  Right now it looks like it's easier to say "we don't support windows 7" than to get to the bottom of the issue. 

[Acer-Blayn]

Hi nosey1, I cannot answer how or why that site is able to provide Windows 7. The drivers they are supposedly providing are not ours as we have not qualified drivers for Windows 7 due to the fact that the chipset in the system does not provide support for Windows 7. I am providing a link below to an intel forum that Windows 7 is not supported on Bay Trail processors.

https://communities.intel.com/community/itpeernetwork/blog/2014/02/07/the-intel-nuc-different-operat...

[scottcmandell]

Acer Tech..... I have an Aspire-XC603G-UW30 with the same problem.

I hear what you're saying, but why then on your support page http://us.acer.com/ac/en/US/content/drivers does ACER provide guidance on Upgrading to Windows 8.1?

Worst combination of hardware and software that I have seen since I began in the computing & network support field in 1984.

Went cheap this time. Will never do an ACER again.

[persius]

I just purchased some of these units and tried to install another operating system as well.

Unfortunately, this device has a problem booting from anything other than a Microsoft-supplied operating system, specifically the version 8 varities.

I have tried two bootable USB devices, two CD-R's (Bootable), and a DVD-R (Bootable) - disabled secure boot mode, enabled the boot menu, and still get:

"Reboot and Select proper Boot Device

or Insert Boot Media in selected device and press a key"

The above mentioned bootable devices boot all of the other computers I have tried, just not this Acer Aspire.

I would like to have some advice on how to boot this computer with any industry standard bootable device, aside from Windows 8.1, before I return them to Best Buy for full refunds.  I was impressed with Acer, but I have never had such a hard time booting a computer in the past 20 years of my IT life.  This device has changed my mind about using any Acer hardware in the future - deviation from industry standards and tricking users into being locked into an OS is dirty and an unethical business practice.

[Acer-Blayn]

Sorry if you are unhappy with the hardware combination on this product. If your system has a Bay Trail-D CPU, it does not provide support for legacy boot. It will run Windows 8 and 8.1, however installing Windows 7 is not supported, and unfortunately, I don't have instructions or a way to do this.

[persius]

I have several of the XC-603 UB17's, with Intel Celeron processors.  Acer, intentionally, nerfed the BIOS to prevent any other operating system (other than Windows 8.1) from even booting.  This is NOT a hardware issue, I tested this theory and after I was able to get around BIOS - everything worked great.  HOWEVER, I am not in the business of downgrading/reflashing BIOS just to boot another OS on to hardware that would otherwise support it - and I am certainly NOT in the business of supporting businesses with those lousy ethics.

I will be returning all of the PC's to the store tomorrow, since I was mislead in to believing this was an actual PC (intel processors, chipset, etc, etc).  Not cool - this is one of the most astonishingly unethical business practices I have ever seen in this industry, and I can not wait to write some good articles about my experiences with Acer.

Get it together Acer, you are losing customers this way.

[cship]

I purchased an Acer AXC-603-UR10 from Micro Center today. I was really happy with the hardware specs and considered this machine to be a good value. However, when I purchased this desktop, it was my expectation that I was purchasing a piece of hardware that would run the software I choose, because I own it. I feel Windows 8 is awful and unusable. I never would have purchased this computer if I thought I'd be stuck with Windows 8. A computer owner should be able to easily switch to any operating system their computer hardware supports.

After fiddling around with the BIOS, and being unable to install an operating system other than Windows 8, I arrived here. The responses from Acer customer support in this thread and Acer's decision to prevent people who purchase their hardware from installing the operating system of their choice is extremely disappointing. I will return this computer immediately.

There is no option for legacy or CSM boot in the BIOS despite Acer claiming this option exists in their support guides: http://acer--uk.custhelp.com/app/answers/detail/a_id/27071/~/how-to-enable-or-disable-secure-boot

[tejaskid]

I just want to re-install windows 8.1 on a new drive for this Acer Aspire XC-603G. The original died and I have a new 500GB here but I can't get it to recognize any boot drive?

[Acer-Blayn]

Are you using an Acer recovery USB drive, or a USB recovery drive you created after purchasing the system, or is it a retail or other non-OEM copy of Windows?

What exactly does it do when you try to boot to the USB drive?

[delgie]

I don't understand quite why the link I posted earlier in this thread doesn't work for everyone - I've just clicked it again (not logged in to ebuyer so no credentials being passed through) and it downloaded the 227mb file fine.

I'm clicking on the "direct link" I put up.

For everyone's info, Win7 is still working fine on my XC-603G - it gets heavy business use every day without fault.

try it again?

[edited to comply with guidelines - removed link which immediately prompts to download]