Desktops & All-In-Ones

[thebookwright]

My Acer screen is just cycling White/Grey/Red-green-blue-white-black stripes/blue/black after a hard DOS reboot

I can log into it remotely so can see it's OK and working.

Any ideas how to bring it back to life?

[thebookwright]

Note can boot it up in safe mode though

[Sharanji]

hi...

Since you can log into the computer remotely, the issue could be with the LCD screen.

Does the stripes ocur when you boot it up in safe mode?

[thebookwright]

Thanks but it's not a screen fault as it works perfectly in safe mode. After standard boot up, it gets into what looks like a never ending monitor test loop. The colours are either full screen or five horizontal stripes.

[Sharanji]

hi..

In this case to isolate the issue, you may resetart your compuer and press the F2 or Del key to enter BIOS.

Once you get the BIOS screen, please check if the stripes are displayed. Let the computer in BIOS screen for about five minutes.

If the stripes are displayed in BIOS, it is an hardware issue.

If the striped are not displayed, you may boot the computer with the recovery disc and reload your computer.

[Snuffy]

sounds Like he also might try select boot in "Diagnostic Mode" and see where it fails....  I also wonder if he has set the DELAY too short of Boot... U5-610 has video gitters if the Delay is not set proper... Default is 30s. so try and move it down slowly until the strips or gitters... also one might try to revert the Video Drivers back to default....

[thebookwright]

This fault occurred after I used LogMeIn remote access software for the first time

Ironically I can remotely access it but not use it locally

Their support staff think their mirror driver corrupted the Display Driver so under their instruction I upgraded and reinstalled it but the problem is still there

Their latest stance is that the hardware had an underlying problem and that I now should take it to a repair shop

I am flabberghasted !!

Any ideas based on this turn of events?

[thebookwright · Accepted solution]

Thanks for all your suggestions. In the end, deleting the Intel device drive and using the native one worked.

No thanks to LogMeIn - I had to pay someone to fix it

[Snuffy · Accepted solution]

Any time you have a issue that some 3d driver causes... if you set the RESTORE option (Acer default is off) then you can restore to the last. if you have it set then boot to media, (you did make a bootable media) then type rstrui.exe /offline:c:\windows (this is located in windowsystem32-100% legal by MS) check it out... there is mostly (99.5%) never a reason to pay someone when you make a mistake - it is also know that most 3d party program are never as good as the Manufacture makes. because OEM has ability to modify system to their specs.) even NVidia and Intel tell you get the drivers from Manufacture, or M$ when in doubt.

[thebookwright]

Great advice - many thanks