Desktops & All-In-Ones

[AndrewR21]

I've recently upgraded my 5600U to Windows 8.1.  Since the upgrade the remote control no longer works.  Acer has told me that this is becuase no compatible driver exists and don't know when one will be avialable.  Has anyone else had this problem or know of a fix or work around?

[Acer-Tommy]

The quick fix is to return to Windows 8 and don't upgrade to Windows 8.1.

Are there any devices with a ! or X in Device Manager?

[bedy]

Hi,

Great support there from the Acer technican.

Just down-grade is not an answer,

The correct response is,

We are working on providing a driver as we recognise that users require support of new OS releases.

At least give people some fase hope.

The strange thing with my system is the on/off button on the remote still works.

I had a problem with the HDMI input previously, i had 3 responses all of whom failed at a basic level to understand the problem let alone provide an answer, there combined solution was call the help line at 65p a minute.

Good luck.