chromebook r13 cb5-312t (Black screen after update)

Mauled
Mauled Member Posts: 1 New User

After restarting chromebook for update, it would get stuck on a black screen.  The power light would be on as well as the other one.  It took me a while to figure out how to get out of screen.  If i pushed the power button while holding escape and refresh button, it would take me to an external boot screen.  I then had to press the power button to restart my system.  I figured out why it does this as well.  It will do this only when i am using my T.V. as a monitor through my hdmi port and the chromebook is closed.  I guess it figures that it is off and messes up the update process.  I sent a message to google support and wanted to post here as well because i do not know which service would be responsible for the fix.  I was wondering if anyone knows if this issue is being worked on because i only use my T.V. as my monitor while i am at home, therefore this can be very annoying. Thanks.