I cant find my memory card storage on r11 chromebook

akers
akers Member Posts: 3 New User
edited March 2023 in 2017 Archives

I can save items to my memory card but when i go into files the memory card isnt there?

The only way to find it is to chose see item in location once ive saved it.

 

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    We tested it and couldn't duplicate your issue. It may be the type of files on the card that the Chrome operating system doesn't support. Try putting some .jpg or .doc files on the card. When you insert the card in the reader it should pop up with a message at the lower right asking what you want to do. You can click on File App and the files should show up. Here's an article where it tells you what file types are supported:

     

    https://support.google.com/chromebook/answer/183093?hl=en

  • akers
    akers Member Posts: 3 New User
    Like I said the only time I can find it is when I put files in the card if any type and they show up. I'm a but confused by your answer as that's exactly what I told you it the only way I can see them.
    I don't want to keep having to take the card in and out as if I'm sending it as an attatchment this doesn't work.
    The girls are supported, like I said when I save a file and it says would you like to see it in the folder all the previous ones appear. It just if I got tonooen files the memory card isn't listed as if there isn't one.
  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    I'm still confused as to what you want to have happen. I understand you have an SD card with files on it and the files show up and are supported by Chrome operating system. Are you using an SD card with files on it, or is it empty? What exactly are you trying to do? Are you trying to move files onto the SD card? If so, where are you trying to move them from, exactly? What do you mean by "It just if I got tonooen (?) files the memory card isn't listed as if there isn't one."

  • akers
    akers Member Posts: 3 New User
    When I open my files the as card doesn't show.
    Simply I need to be able to see the memory card with out the palavar if having to reject it for the pop up to appear so I cab open it.
    Like I say, if I save a file I can click on the 'see in location' pop up and see all that's saved on there.
    The big problem is that if I want to send a picture as an attachment I can't see the memory card to do so.
  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    You should be able to access the files by opening Launcher. Please refer to this link for info on this:

     

    https://support.google.com/chromebook/answer/1700055?hl=en

     

    If you are still needing assistance, please contact Acer UK support from this link:

     

    https://www.acer.com/ac/en/GB/content/service-contact