Chromebook CB3111 screen is overheating

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bobmorales
bobmorales Member Posts: 1 New User

There is a small spot on the top left of the screen that becomes very hot within 10 seconds of startup.  I notied after I smelled burning and saw a small smoky spot appear after about 15 minutes of use.  It even melted the casing on the other side and left an oval dimple.

The charger is not plugged in.  It is on a flat surface.  It cools down immediately upon shutdown.

Glad I noticed.  It seemed like it was hot enough to potentially catch fire.

 

Anyone else have this issue?

Any suggestions as to what it might and the solution?

 

Thank you.

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    bobmorales,

     

    It sounds like that unit needs to get looked at for sure, and I would like to see if there is anything that I can do to help, would you please PM (private message) me the following information?

     

    SNID or serial number
    Contact name
    Contact number
    Email address
    Shipping address
    Purchase date
    Symptoms: There is a small spot on the top left of the screen that becomes very hot within 10 seconds of start-up.  I noticed after I smelled burning and saw a small smoky spot appear after about 15 minutes of use.  It even melted the casing on the other side and left an oval dimple. The charger is not plugged in.  It is on a flat surface.  It cools down immediately upon shutdown.