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tugbug
Envios: 8

Re: c7 chromebook won't turn on - Guess I Wasted My Money!

Well, I tried all IT guy's suggestions, and immediately things improved. It must have run for a couple of weeks with no problem. So thanks for that! It was a little honeymoon, at least.

 

But then it began to balk again. At first, if I took the bottom off and poked gently at everything, then re-assembled, it would then start and run normally for a few days. Then it got so I'd have to give it a cautious little 'whump' on the table or it wouldn't start. Disassembly or resetting with the battery out didn't always do it.

 

And finally, just recently, it started shutting off - that is, going into a total freeze - during use. I'd have to force it off, remove the battery, and fiddle and whump and pray and sometimes it would start again and sometimes it wouldn't. I'm typing on it right now, and this is the first time I've got it to run in days. 

 

Unfortunately, this seems to be one cheaply built little laptop. I won't be buying another one, nor will I be recommending anything Acer to my friends who ask for tips and recommendations.

 

Don't tell me that I beat it to death - I only started with the bumps when nothing else would start it. I've never done that with a computer before, and I should naver have had to do it to this one.

 

I have no argument with ChromeOS - in fact, I like it. I'll be replacing this with another Chromebook, but it won't be an Acer. Maybe the new Dell - it looks pretty solid.

 

Too bad - this little box gave me one good year, but now I feel I wasted my money. If you're reading this and thinking of buying one, I have this advice: Don't waste yours!

Acer Technician
Acer-Blayn
Envios: 1.542

Re: c7 chromebook won't turn on - Guess I Wasted My Money!

I am sending you a private message requesting additional information to see how I can best assist you. Please reply to my message so I can see how I can best assist you.

 

Important Links: US Driver Downloads | Knowledge Base Articles | Service Locations
Remember to mark posts that resolved your issue with Accept as Solution.
You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

Member
tugbug
Envios: 8

Re: c7 chromebook won't turn on - Guess I Wasted My Money! (Maybe Not)

Just wanted to let the Forum know that Acer Blane was as good as his word and my ailing C710 is in Acer's hands now. We'll see what transpires, but I am grateful for their attention to the matter and hope that I'll end up with a working machine.

 

So I feel a little foolish for the rant above - hope it turns out to have been unjustified. Just got mad, I guess.

 

Will follow up with results of Acer's action, and thanks again Acer Blane.

 

Hoping!

 

Member
Beyond
Envios: 7

Re: c7 chromebook won't turn on - Guess I Wasted My Money! (Maybe Not)

At least you got some action.  Mine did the same thing and I sure haven't gotten a bit of satisfaction from Acer.  Here's the thread:

 

http://community.acer.com/t5/Chromebook/Acer-C710-2847-Chromebook-won-t-turn-on/m-p/301000#M1217

 

Maybe a rant is the only way to get some attention.  I wouldn't feel foolish if I were you.

Visitor
Wowthatsucks
Envios: 1

Re: c7 chromebook won't turn on

ALL YOU HAVE TO DO IS PRESS AND HOLD THE POWER BUTTON UNTIL A SCREEN POPS UP THAT SAYS: "Device is repairing itself".
It will repair itself in 4-5 minutes and there will be a percentage/progress line at the top of the screen. It will then restart ITSELF and you are all FIXED.
I SWEAR THIS WORKS! TRY IT!
Member
Beyond
Envios: 7

Re: c7 chromebook won't turn on

I've tried that multiple times and just tried it again.  Nothing happens, no power light, nothing.  It seems the C710-2847 model commonly has this defect.  Actually did get it to start once more a couple weeks ago (out of hundreds of tries).  It ran fine for about 2 hours then quit again.  No power light, nothing.

Visitor
rorymcdaniel
Envios: 2

Re: c7 chromebook won't turn on

It seems unrelated, but all I can say is that after my son lost the OEM power adapter, I purchased a new one from Amazon: http://amzn.com/B00DUMFZ6O (non-oem). This problem of not powering on was quite frequent. Ever since the new power adapter, it has yet to return. 

 

It's entirely possible it's a coincidence, but figured I'd share nonetheless.

Member
Beyond
Envios: 7

Re: c7 chromebook won't turn on


rorymcdaniel wrote:

It seems unrelated, but all I can say is that after my son lost the OEM power adapter, I purchased a new one from Amazon: http://amzn.com/B00DUMFZ6O (non-oem). This problem of not powering on was quite frequent. Ever since the new power adapter, it has yet to return. 

 

It's entirely possible it's a coincidence, but figured I'd share nonetheless.


Thanks for the reply.  Sad to say I've now tried multiple power adapters and even a fully charged battery from a friends C710-2847.  Nothing happens, not even a power light.  His works fine with my battery and power adapter though.  I'm thnking it must be a MB problem, but exactly where I don't know...

Member
tugbug
Envios: 8

Re: c7 chromebook won't turn on - Chromebook Returned, Problem Rectified

A couple of weeks ago I sent my C710 Chromebook back to Acer due to the problems detailed further up this message thread. I got it back a few days ago, and so far all is well. According to the repair sheet accompanying the returned laptop, they replaced the mainboard, identified as "MAINBOARD SANDY C710 INTEL CLN-847 MN70 LVDS 2.0 W".

 

This has apparently corrected the problem entirely. None of the previously described behaviors have returned, and it seems literally to be a new laptop. So I'd say my problem has been resolved satisfactorily. If it keeps running properly, I'll reinstate it as my travel laptop; it's been ideal for that duty, and I missed it when its former unreliability forced me to leave it home.

 

I'm impressed with Acer's attention to this, as I thought I'd have to write this machine off as a dead loss. Thank you, Acer-Blane and the Acer U.S. repair team! I appreciate it very much.

Member
tugbug
Envios: 8

Re: c7 chromebook won't turn on - Chromebook Returned, Problem Rectified - Thanks, Acer-Blayn

Sorry! The helpful tech was Acer-Blayn - I had mispelled it "Blane". Either way you spell it, he is a real ace!

 

Thanks again for addressing my problem, Acer-Blayn. The Chromebook is still running well, and I appreciate it.

 

 

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