Chromebook

[BedfordITguy]

The memory installation starts at 7:00

[BarbLWashing]

Where to start...I bought a Chromebook C710 for my son as a XMAS present and I flew out the end of December to give it to him.  Within 5 weeks, the Chromebook no longer powered on.  I followed all the steps people were posting and it came on once and then never again.  I then contacted warranty support and went through the whole process to have it returned for warranty repair.  After about a month, the Chromebook was returned and in the box no paperwork at all as to what was done and want was repaired.  Plugged it in and still nothing.  Chromebook would not turn on.  Contacted warranty support again and was told that I would have to wait 7-10 business days for the repair to show up in their system.  About two weeks went by and the repair stated that there was something wrong with the battery and the system was repaired.  I then received another UPS label and sent the Chromebook in for repair a second time.  Just received it back this past Friday, 18 April and guess what, doesn't power on.  Just spoke to the warranty repair and of course, I have to wait another 7-10 business days for the repair paperwork to show up in thier system before they can do anything.  This is absolutely ridiculous and I will never buy another ACER product again in my life.  This product only worked for such a short period of time and I am extremely disgusted with this whole mess and at this point I think this purchase is not going to be rectified and I am going to have to tell my son that he will never get this product repaired.  If anyone has any ideas...please let me know.

[aileen85]

Hi guys pls help me out. Have a chrome book c710, I removed the hardisk and format it to windows, now, when I returned back the hardisk of my chrome book,the screen went black, no display.. its been 3 weeks until now.. pls help me..

[JacobD]

I'm having the same problem.  My chromebook was about a month old, and one day it just would not turn on.  It will show the blue power on light and run for about 3 seconds, then power down.  I tried the advice of Mr. Sharanji, and everything seemed to be going great.  It actually started up for a solid 30 seconds, and then crashed again.  Please help me...anyone.

[FF]

I tried the link to create a USB recovery drive, but because the Chromebook will not even power on, I was unsuccessful in entering the model number shown on the bottom of the Chromebook.

What might I do to just get the thing to turn on?  I've tried different wall outlets, with no different results.

Thank you for any help.

[Doggirl3]

Lights keeping blicking on mine and won't come back on when trying to charge it. Yes I did try that rebooth thing. Don't have a Usb driver to plug in it.

[vlasalle]

Chromebook C720 will not turn on. If we let it sit for a few days without any power then plug it in, sometimes the screen comes on. Then close the Chromebook and reopen it and will not turn on again. Very strange. It is still under warranty, hopefully tech support can help.

[tugbug]

@BedfordITguy,

Will give these suggestions a try, thanks! First good suggestions I've come across.

I've already made multiple recovery sticks and recovered multiple times, even replaced the HDD in my out-of-waranty C710 with a little SSD. But every recovery stops working within a few days or weeks (sometimes on the next reboot or the next OS update) with the same error screen - the one with the exclamation point that says the computer can't find the OS.

Recovery of a Chromebook isn't too hard, but I don't want to do it all the time. And this is my road computer, and it has quit on me on the road at times when I hadn't time to do all that. Now I'm afraid to trust it.

I read another post by an Acer tech that mentioned the HDD cable, similar to what you've said - it didn't recommend taping it, just reseating it. I've done that before, but I think your tip about securing it with a bit of tape might be the ticket. It is a VERY loose fit.

Any thoughts on what might be a good type of tape? Something stable that won't make a gooey mess of the insides - I'll think about it and post results.

This seems to speak to poor design and assembly issues - guess when something is cheap, there can be reasons. Still, the little box has done a good job when it HAS managed to run, and I'd like to get some mileage out of it

So thanks in advance, and I'll report whether that does the trick. I hope so!

[tugbug]

If your chrombook is not under warranty, you can try these steps at your own risk:

"Remember to unplug the chromebook and disconnect the battery before doing anything.

1. The TPM module has a foam pad that holds the TPM module in place while the bottom cover it on it, the foam pad is placed off-center of the socket, which will cause it to disconnect when pressure is put in that general area with the cover on, so I moved the pad, and reseated the module. The system will not boot without this in place.

2. The SSD Cable that connects to the motherboard moves around when the chromebook is shifted or bumped, if this happens a little bit every day, eventually the cable will come loose. To fix this, un-clip the black clip from the socket a little bit, reseat the cable all the way up to the black line on the ribbon cable, then press the clip back on. Then put some tape over the clip and cable to hold them together.

3. Reseat the memory, i've noticed on more than a few systems that the memory wasnt clipped in all the way, remove it and put it back in, if you dont know how here is a video . skip ahead to the relevant portion.

Good luck!"   Quoting post from BedfordITguy

 I responded to this post in the post just above, but forgot to quote his post in my response. Thanks again!

[Doggirl3]

I did told about this in the chrome forum that was in google group at the end of last month. I thought I forgotten one forum . This Acer forum is what I forgotten to tell. What I wanted to tell all you the problem got solved and fix by the chrome company and it working now. I trying hard not to overload the computer but you know when you want to save knitting patterns or sites it hard to remember not to that. I'm wanted to let you guys know. They did a sweep of my hard drive and put alot of the stuff in my drive folder and some in the recents. So I'm happy. 

Pam-Doggirl3