Chromebook

[Acer-Blayn]

I am looking into the issues that are being reported with the C710 chromebook is booting to a white screen with chrome logo. If you are having this issue, please send me a private message with your telephone numer, serial number, and SNID. Once I am able to get a resolution, I will update this thread with the results.

[MHUF1]

Thank you, I really appreciate it.  Couple of things that appear to be a problem.  I bought a refurbished one and was reassured it was still new.  When I tried to register it, ACER would not accept, kept saying it was out of warranty. I bought

it brand new from Walmart website.  It was a good price, almost $200 and it came with the warranty card.  I have not been able to get anyone to address it.  AND, when I call, I have to put in the SSID number and it won't give me a live person since its not under warranty.  THis is for an 8 year old, my granddaughter and all she has on it is game and music sights, supervised as well as Netflix.  THere is nothing to save.  I have told my ex daughter in law to ship back and then I will fight with Walmart when I get it to get my money back and buy her a better computer with support here in the US that I can talk to and understand.  Thanks for your helpl.

[MHUF1]

I purchased this as a new refurbished computer from Walmart 11/12/14.  It was for my 8 year old granddaughter for Christmas.  She lives in OK and I live in GA.  She flew here to GA week of Christmas and SANTA gave her to computer.

I tried to register with ACER but could not as your company said computer was out of warranty.  I could not get anyone to answer the phone or basically could not get to "2nd base" because of that.  SNID # is 31805388816.  My direct email

is mahuf1@comcast.net.  If you will email me directly, I will send you my personal phone number to contact me.  

I would REALLY appreciate it as I am really upset with ACER and this whole ordeal.  Walmart could not address it because

they only allowed 15 days after Christmas to bring it back.  We NO problem until 3 weeks after Christmas but that is still way to short of a time not to get some help with this.  Thank you. 

[maskill6]

Just to give everyone on here an update.

I created a USB recovery flash drive (with a windows PC) as mentioned in my previous post.  I followed the instructions from those pages and reinstalled the OS and had to set up my Chromebook again. I am typing this on my Chromebook C710 as we speak. So, creating a USB recovery flash drive worked for me.  A couple of things to remember.

1.  When you do this, you will lose all of your stored internal data!  this resets the Chromebook to its factory defaults.  So be prepare to re-add all of your apps and such. (Correction...all of mine synced back up fine.)

2.  Be sure to have a network connection otherwise you will not be able to complete the setup (happened to me).

I can say, for now...so far so good.  Should anything happen, I will keep everyone here posted.

Here are the links to create the USB recovery drive and the instructions.

http://acer.custhelp.com/app/answers/detail/a_id/27646

Here is the link to create the USB recovery drive:

http://acer.custhelp.com/app/answers/detail/a_id/27637

Hope this helps!

Correction:  After a reboot, all of my downloaded apps were synced correctly.   no need to re download. 

[MHUF1]

Thanks for the info.  I got a message from an ACER tech person and they are going to try and

fix the computer.  Waiting on a call within 48 hours to get instructions!  So glad I joined this group! 

Keep up the information on this site...its very helpful.  Thanks again and wish me luck!  

[Acer-Blayn]

If your Chromebook is stuck on a white screen, with a Chrome logo, I recommend you try the following steps.

Leave your Chromebook on the white screen, it should attempt to download and install the latest update and boot normally. This can take up to 30 minutes to complete. If you are still unable to get the Chromebook to boot, you can try reloading from a USB drive, using the instructions located at http://acer.custhelp.com/app/answers/detail/a_id/32221.

If you are still having problems, I recommend contacting Acer service in your region.

[AmandaR]

The link posted for the USB reload is no longer valid. Is there another set of instructions? My attempts at leaving the screen open were unsuccessful Thanks!

[maskill6]

http://acer.custhelp.com/app/answers/detail/a_id/27646

I think this link still works.  Try this one.

[Acer-Blayn]

Sorry. I fixed the link.

http://acer.custhelp.com/app/answers/detail/a_id/32221

[BedfordITguy]

If your chrombook is not under warranty, you can try these steps at your own risk:

Remember to unplug the chromebook and disconnect the battery before doing anything.

1. The TPM module has a foam pad that holds the TPM module in place while the bottom cover it on it, the foam pad is placed off-center of the socket, which will cause it to disconnect when pressure is put in that general area with the cover on, so I moved the pad, and reseated the module. The system will not boot without this in place.

2. The SSD Cable that connects to the motherboard moves around when the chromebook is shifted or bumped, if this happens a little bit every day, eventually the cable will come loose. To fix this, un-clip the black clip from the socket a little bit, reseat the cable all the way up to the black line on the ribbon cable, then press the clip back on. Then put some tape over the clip and cable to hold them together.

3. Reseat the memory, i've noticed on more than a few systems that the memory wasnt clipped in all the way, remove it and put it back in, if you dont know how here is a video . skip ahead to the relevant portion.

Good luck!