09-11-2013 04:45 AM
Just got my new Chromebook, it worked right out of the box, got it set up, installed a few apps. It was great. I set it down for about 5 minutes, charging with the screen closed, and when I opened it back up the front lit up blue and orange once then turned off and the screen won't come on. Whenever I push the power button, no matter if the battery in with no charger, charger in with no battery, or both, the screen won't come on and the power button will only flash once then die.
I'm sad to think my computer's busted straight out of the box, especially because no matter where I search I can't find any answers on how to fix this bug. Help?
(Also, I bought it from Acer's ebay page so I don't have a warranty.)
09-11-2013 05:28 AM
If the computer is not able to power on you may find it helpful to perform a power reset. This discharges any electrical build up which may prevent your notebook from powering on correctly.
01-24-2014 08:27 PM
Acer 710 will turn on but just the chrome symbol is on. Won't go past to symbol. Was woring properly for one monthe then this happened. Gets stuch on the first page. Please help.
01-24-2014 11:48 PM
Acer Chromebook will turn on, but nothing happens - stays frozen on Chromebook page. I have removed the battery, turned off computer, done ctl+alt+del - nothing happens to fix the problelm. Any suggestions?
01-25-2014 01:51 AM
01-25-2014 02:36 AM
It appears that there are a LOT of folks having issues with the C7....what do we do? How can we get a LIVE person or
this company to BACK their product and provide support? If I don't find a solution SOON...this issue might very well
be the next topic on THE TODAY SHOW! I have friends in the position that can make this happen!!! Please share your
experience and issue with your Acer Chromebook laptop C710 or similar models so I can track this. I am totally disappointed at this point and will not let it go until I get the answers I need. I have a little 8 year old granddaughter totally devasted because the computer SANTA brought her is not inoperable and she has used it 3 weeks. FYI...her mother has major knowledge of computers and cannot figure out what to do!! Please share your stories and any advice you might bring to the table. Sometimes it takes LOUD voices to get them to hear US! Thank you!!
01-25-2014 03:37 AM
01-25-2014 05:02 AM
01-29-2014 09:18 PM
I called Customer Service about this issue this morning. Here is the number I called.
1-866-695-2237 (US number)
I only waiting on hold for about 5 minutes and the customer service tech sent me this link to address the flashing Chrome issue.
Here is the link to create the USB recovery drive:
Please note, you will have to have your Acer model number to create the USB recovery drive.
The instructions and recovery USB drive worked for me. Will give more details when set up is complete.
Sorry for the multiple posting to different threads. I saw this being listed a number of times and thought I would share the information I was given.