Chromebook

[techie211]

Our school just purchased 60 of the Acer c720's and all is good except one. It boots to a blank grey screen. I was wondering

if there is a way to 'flush' or reset it to get it to boot normally. Any help is appreciated

-A

[Acer-Blayn]

Do you ever see anything on the display, or is it just completely grey? If you don't ever see anything, it may require repair. If it displays other screens before turning grey, you can try to reload the OS.

[techie211]

Thanks for your reply. It boots to a grey screen. It's brand new. 

[Acer-Blayn]

You may try the suggestions on this site.

https://productforums.google.com/forum/#!topic/chrome/d8FkA3TabWA

If that doesn't work, it may be a hardware problem and may require service or exchange.