C720 won't recognize WD My Passport external usb drive

fotyfoe
fotyfoe Member Posts: 1 New User

Works great on my other computers.  But when I plug it in to the Chromebook, it says device not recognized.  Please help.

Answers

  • GuruAid-CS
    GuruAid-CS Member Posts: 467 Mr. Fixit WiFi Icon

    Unfortunately, none of the portable hard drives from WD My Passport series support Chrome operating system as of now. Thus, you are getting the error that the device is not recognized. To know more about compatibility requirements of WD My Passport portable hard drives, you can refer to the following link:
    http://www.wdc.com/en/products/catalog/?segment=2#jump3

     

    For more details, you can also refer to the user manual of your product.

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