Chromebook

[Acer-Cory]

Could I ask for some help with any able to provide me with debug files. I'm not sure what's in these files, I don't think they'll provide personal data, and I'm 100% sure no password, but to be safe, feel free to private message me the files.

To get the debug files when wireless connectivity drops follow these steps:

1. Go to chrome://net-internals#chromeos

2. Click the button Store Debug Logs

3. Click the menu button on the lower left and click on Files

4. Find the data file that is stored (the date is in the file name)

[kpucci]

just sent you a pm with file...hope it helps.

[Acer-Cory]

Thanks,

I've forwarded it on to our engineers. Any other submissions would be greatly appreciated. Remember, we're looking to capture the information as a wireless connection may fail.

[Acer-Cory]

Also, I've been asked, if someone has logs from their access point (router) that they can associate with the logs from their chromebook that would be even more helpful.

[kpucci]

Are you able to provide an update?  I need to know somethihg is being worked on or if I should return this unit.

[ianpblue]

Hi

I'm not sure your choice of language is particularly helpful: "...claiming to have the issue...".  I don't think anyone would seriously waste their time on this if the issue wasn't real.  I think a possible explanantion for the small number of reports is that many people will just see it as something they have to live with for such a cheap laptop while making a mental note not to purchase Acer the next time.

However, you say there are call centres available to help - can you provide the UK number please?  I'm happy to call it if helps resolve this.

Regards

[kpucci]

Not sure what yo are talking about.  I have provided logs and I am just asking for an update.  No one said anything about a cheap laptop.  I do not live in the UK, so calling will not help.  This is a software or hardware issue.

[ianpblue]

Hi there

I was trying to respond to the Acer guy's posting not yours (I quoted his words)!  But it seems like it came out as a response to your message (probably user error on my part!).  I am in the UK and was asking him to provide the number because it's clear that raising issues on this forum doesn't seem to get to the people who can make things happen.

So, apologies for annoying you - wasn't my intention - I share your opinion that it is for Acer to sort out.

Cheers

[Acer-Cory]

@kpucci - At this time, I've only received logs from you and I've sent those to our engineers. They're attempting to replicate the issues and they've asked if anyone can provide logs from their access point (router). I do not have a further update unfortunately.

@ianpblue - Obviously, it's not as easy to communicate on a written medium and some inferences must be implied. I definitely am not trying to marginalize anyone's issue, but context is important.

Here is the contact page for the UK: http://www.acer.co.uk/ac/en/GB/content/service-contact

Also, your warranty booklet will have the most specific information.

[ianpblue]

Hi

Thanks for the reply and the provision of contact details but I'm afraid that in the meantime I gave up on Acer, contacted Amazon, and arranged to return it.  It's just not worth the time / hassle / sending logs - especially when you yourself are not sure what they contain.

Cheers