02-03-2014 05:15 AM
02-06-2014 03:38 AM
02-06-2014 02:55 PM
I'm sorry to hear about your displeasure with Acer as well as your chromebooks. I can certainly understand your frustrated, but glass and LCD panels don't spontaneously crack. There has to be some pressure applied that would cause the crack. The C710 Chromebook has been manufactured and sold for about a year. If there was a defect with the C710 that caused screens to crack on their own, our engineers and analytics team would have identified those issues by now.
With that said, I've talked to our Level 2 Support team, they've agreed that could bring one of the systems in for repair, we'll cover shipping, and let our repair facility review the unit and determine what the cause is and if charges should apply. If you're interested, please send me a private message with the following information and I'll forward it to our support team so that they can contact you.
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03-07-2014 02:30 PM - edited 03-07-2014 02:30 PM
I agree with @Acer-Cory, screens don't just crack, there must have been some form of pressure applied.
Some users should just understand the process and contact Acer Support direct, rather then just bad-mouthing Acer on thier forums...
03-27-2014 11:10 AM
04-23-2014 03:09 AM
The same thing has happened to my screen. I have had it for 1 year. The students at my school were also all given the same computer and the screen has "cracked" on most all of those computers. I've watched students typing away on a beautiful screen and then a moment later etch a sketch lines pop up. I had etch a sketch lines pop up for a long time that would go away. Now I have permanent lines that look like scratches on the bottom of my screen - they remind me of dog or cat scrathches on old big screen tvs. I have zero hope that Acer will help me with this problem or even recognize the problem. It's too bad because otherwise it's a great machine.
I personally had the same issue on a C710 and it was due to my user error of mis handling the machine while at the airport. I had to replac the panel.
3 weeks ago
Uali, mabey you are one of the lucky ones. My sons acer chrome 720 cracked whilst he was using it, according to currys it is a fault, according to Acer it is not their problem! This is despite being told by an acer csa that the screens are (in his words) FLIMSY. fantastic customerservice, i dont think!!!!!